Increasingly, manufacturers are looking to deliver superior service offers to differentiate their brands, increase margins and secure customer loyalty. As…
Read MoreRead the latest IFS blog posts from the Service industries experts at IFS here. These authors understand the issues and challenges you face – read their thoughts from around the world on new technologies and market developments in service management. Learn more about IFS’s expertise in the Service industries.
Optimized service through transformative orchestration
IFS Named a Leader for Sixth Consecutive Time in 2021 Gartner® Magic Quadrant™ for Field Service Management
Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned furthest in completeness…
Read More51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…
Read More18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain
Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…
Read MoreIFS PSO: Unmatched Oversight and Automation, Recognized by the UK National Innovation Awards
We are honored that IFS has received recognition as a runner-up in the categories for ‘Remote Workforce Management’ and ‘Remote…
Read More90 percent of Companies in the Process of re-engineering their Business
A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…
Read MoreTech Trends for Utilities: Our Reality is Now a Merged Reality
We are seeing unprecedented change across the industry. The addition of a global pandemic layered on top of increasing natural…
Read MoreHow Long Does it take to Schedule 40,000 Service Tasks?
So, how long does it take to schedule 40,000 service tasks? With IFS, you can adjust the schedules for tens…
Read MoreTo Serve and Manage: The Convergence of FSM and MWM for Utilities
Once again IFS has full coverage in all functional capabilities in the 2021 Gartner Market Guide for Mobile Workforce Management…
Read MoreDefining Your Moment of Service
I’ve been in the industry long enough to understand that what drives exceptional businesses is often exceptional service. Service has,…
Read MoreIndustrial machines – a move to servitization and circularity
The servitization megatrend is upon us. Industrial machine manufacturing companies are adding service revenue streams and changing their business models,…
Read MoreThe Future of Service Software Flexibility Hinges on Containerization
I have always been of the mind that the most important thing that software—any software—can do is to get out…
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