Read the latest IFS blog posts from the Customer Engagement experts at IFS here. Learn more about IFS’s expertise in Customer Engagement for faster, smarter, customer service.

| | Estimated reading time: 6 minutes | Business Agility, Business Technology, Cloud, Customer Engagement, IFS Cloud, Moment of Service
Cimcorp’s IT Strategy for Working Smarter with IFS Cloud

Cimcorp Group is a manufacturer and integrator of intralogistics automation whose intelligent solutions have brought peace of mind to warehouses…

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| | Estimated reading time: 4 minutes | Cloud, Customer, Customer Engagement
IFS Customer Success team blog: Nadee Jayatilaka 

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Nadee Jayatilaka, Success…

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| | Estimated reading time: 4 minutes | Customer, Customer Engagement
Meet the people behind Customer Success: Jose García

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Jose García, IFS Customer Success Manager, talks…

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| | Estimated reading time: 5 minutes | Automotive, Business Agility, Customer Engagement, Manufacturing, Supply Chain, Transform Your Business
Unlocking the true value of digital technology in Manufacturing

The speed at which digital technology advances and the way it can disrupt entire markets is truly mindboggling. Why do…

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| | Estimated reading time: 5 minutes | Brand, Customer, Customer Engagement, Moment of Service
Navigating the invisible ERP spider’s web: IFS Champion Minna Ingram

The IFS Champions program shines the spotlight on exceptional individuals that work for IFS customers, making use of their IFS…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, IFS Cloud, Moment of Service, Research, Service, Service Management
51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
customer experience

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…

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| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research
58 Percent of Consumers Share Poor Experiences with their Network

The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…

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| | Estimated reading time: 6 minutes | Business Agility, Business Technology, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research, Service, Supply Chain
90 percent of Companies in the Process of re-engineering their Business 

A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…

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| | Estimated reading time: 3 minutes | Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation
Understanding New Business Models And Opportunities In The Wake Of Covid-19

March of last year saw us publish the findings of a major study that, among other things, touched on the…

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| | Estimated reading time: 4 minutes | Customer Engagement, Events
5 reasons to attend IFS World Conference 2019
Five Reasons to Attend IFS World Conference

IFS World Conference 2019 will take place October 7 – 10, 2019 in Boston, MA, and it continues where we…

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| | Estimated reading time: 3 minutes | Customer Engagement, Service
Ensuring the ROI of Adding Artificial Intelligence
Adding Artificial Intelligence

Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and…

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| | Estimated reading time: 3 minutes | Customer Engagement, Service
Most Customers Hate AI & Chatbots For This Reason…
AI

There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions….

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