| | Estimated reading time: 4 minutes | Moment of Service, Service Management
Interactive Tools Are Significantly Improving Field Service Outcomes

A recent report sponsored by IFS found that field service leaders are seeing notable KPI improvements thanks to their interactive…

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| | Estimated reading time: 5 minutes | Energy, Utilities & Resources, Product and Innovation, Service Management
The Resilient Utility: Managing operational risks and workforce limitations

This blog series by IFS explores the 2022 Gartner Market Guide for Mobile Workforce Management Software for Utilities (published by…

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| | Estimated reading time: 4 minutes | Energy, Utilities & Resources, Product and Innovation, Service Management
The Evolving Utility: Keeping pace with market and technology trends

In late May 2022, Gartner released its Market Guide for Mobile Workforce Management Software for Utilities. After spending so many…

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| | Estimated reading time: 2 minutes | Customer, IFS Cloud, Service Management
Service Management in IFS Cloud: Service Program Management

Service Program Management provides our customers with an interactive hub to manage all service requests. Providing a seamless user experience…

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| | Estimated reading time: 2 minutes | Customer, IFS Cloud, Service Management
Service Management in IFS Cloud: Service Object 360

Service Object 360 is a page designed for call takers, dispatchers, and others to get a comprehensive view of the…

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| | Estimated reading time: 2 minutes | Customer, IFS Cloud, Service Management
Service Management in IFS Cloud: Remote Assistance

Remote Assistance provides technicians with instant access to experts who can help them resolve problems they encounter while working in…

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| | Estimated reading time: 4 minutes | Events, IFS Cloud, IFS Unleashed, Service Management
Service City – creating a service-driven community at IFS Unleashed

Times of change, challenge, and growth IFS has come a long way over the last three years. Not only have…

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| | Estimated reading time: 2 minutes | Cloud, Customer, Service, Service Management
Service Management in IFS Cloud: Service Catalog
Service Management in IFS Cloud

Service Catalog is an integral part of your field service infrastructure. It allows you to standardize and simplify your service…

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| | Estimated reading time: 2 minutes | Cloud, Service, Service Management
IFS Cloud: Enhanced Mobile Functionality
IFS Cloud for enhanced mobile functionality

The most efficient and productive remote workforces are connected, relying on integrated field service management technology and real-time data to…

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| | Estimated reading time: 4 minutes | Service, Service Management
Facilities Management: Technology Trends

The past few years have forced us to reinvent how we manage and serve our customers. Within Facilities Management, we’ve…

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| | Estimated reading time: 3 minutes | Business Agility, Business Technology, Moment of Service, Service, Service Management
The CX Tidal Wave

How listening is essential to navigate the storm The pandemic compelled consumers to shift their expectations more rapidly and completely…

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| | Estimated reading time: 4 minutes | Service, Service Management
Increase the Productivity of your Service Team Despite the Global Skills Shortage
IFS Field Service Management

Faced with what feels like a never-ending global skills shortage, service organizations are turning to technology to counter an ever-shrinking…

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