| | Estimated reading time: 3 minutes | Business Agility, Moment of Service, Service, Service Management
IFS Named a Leader for Sixth Consecutive Time in 2021 Gartner® Magic Quadrant™ for Field Service Management

Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned furthest in completeness…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, IFS Cloud, Moment of Service, Research, Service, Service Management
51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
customer experience

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…

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| | Estimated reading time: 2 minutes | Business Agility, Business Technology, Digital Transformation, Service, Service Management, Technologie
IFS PSO: Unmatched Oversight and Automation, Recognized by the UK National Innovation Awards

We are honored that IFS has received recognition as a runner-up in the categories for ‘Remote Workforce Management’ and ‘Remote…

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| | Estimated reading time: 6 minutes | IFS News, Service Management
Creating End-to-End Service: IFS and Axios Systems Off to a Flying Start
IFS and Axios Systems

“Most organizations seek the ability to connect IT and the back office to the front office and customer acting teams….

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| | Estimated reading time: 7 minutes | IFS Cloud, Service, Service Management
Three Predictions for How Service Emerges Stronger Than Ever in 2021
2021 Service Trends

In a year fraught with such fear, turbulence, and complexity as 2020, it has sometimes taken effort to see the…

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| | Estimated reading time: 1 minute | Service Management, Transform Your Business
Making Service your Competitive Edge
Service Management

When people ask “What is Service Management?” the answers usually focus on the obvious: tracking, cataloging, and optimizing service operations…

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| | Estimated reading time: 4 minutes | Service Management
Assurer le R.O.I de l’ajout de l’Intelligence Artificielle
Adding Artificial Intelligence

Ajouter l’intelligence artificielle au centre de contact est une décision importante qui implique un investissement important en temps, en argent…

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| | Estimated reading time: 3 minutes | Service Management
Pourquoi l’engagement des agents de support client dépend de l’efficacité des outils
agent engagement

Une excellente expérience utilisateur auprès de vos clients passe impérativement par la création d’une expérience toute aussi exceptionnelle auprès de…

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| | Estimated reading time: 4 minutes | Agilité d'entreprise, Service Management
La nécessité du Self-service
Sarah 7004_blog

Alors que les entreprises de services se concentrent sur l’avancement de leurs initiatives en matière d’expérience client, le self-service est…

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| | Estimated reading time: 4 minutes | Service Management
Comment trouver l’équilibre entre les humains et les robots dans votre expérience de service de vente au détail
Retail Service Experience

L’une des plus grandes difficultés rencontrées par les entreprises est le passage d’une interaction basée sur l’IA à l’assistance d’un…

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| | Estimated reading time: 6 minutes | Agilité d'entreprise, Créativité & Innovation, Mobilité, Service Management, Stratégie, Technologie
Élever le Field Service vers de nouveaux sommets avec IFS FSM 6
Christian 7001_blog

Si vous croyez les observateurs et les analystes de l’industrie, le marché de la gestion des services sur site pourrait…

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| | Estimated reading time: 3 minutes | Service Management
Bienvenue dans l’avenir du Field Service
People Talking

Sarah Nicastro a rejoint IFS en octobre – elle explique ici sa première grande initiative en tant que Field Service…

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