| | Estimated reading time: 3 minutes | assyst Blog, Service Management
What is Service Request Management? Service Requests vs. Incidents

Service Request Management (SRM) is a critical process within IT Service Management (ITSM) designed to handle a variety of user…

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| | Estimated reading time: 2 minutes | Field Service Management, Service, Service Management
The Power of AI in Workforce Management: PHS Story

Managing a large mobile workforce can be a daunting task. The job can be time-consuming, complex, and prone to error,…

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| | Estimated reading time: 6 minutes | AI, Service, Service Management
IFS Predictions 2024: AI will revolutionize Service, driving altogether new, smarter use cases: Five Significant AI-fueled Service Trends

As generative Artificial Intelligence (AI) and machine learning pervade more and more operations and processes across the service sector, Mark…

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| | Estimated reading time: 3 minutes | Field Service Management, Service, Service Management
Why Service Life-Cycle Management Is Vital for Asset-Centric Services

Organizations today face increasing challenges due to complex workflow systems, asynchronous data, and disconnected workforces. On top of this, businesses…

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| | Estimated reading time: 5 minutes | Events, Field Service Management, Service, Service Management
What is a ‘Service Visionary’ (And Why Should the C-Suite Take Note)?

This year, IFS and Hot Topics partnered to launch an exciting new initiative called the Service Visionaries Top 100. If…

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| | Estimated reading time: 3 minutes | Field Service Management, Service Management
Overcoming Barriers to Field Service Technology Adoption: Building a Compelling Business Case for Success

In today’s fast-paced business landscape, field service organizations are under mounting pressure to adopt advanced technologies. These innovations promise significant…

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| | Estimated reading time: 4 minutes | Field Service Management, IFS Cloud, Service Management, Servitization
Mastering Service Life Cycle Management: Key Strategies for Manufacturing Success

In a recent webinar, Marne Martin, the Chief Strategy Officer at IFS, explored Service Life Cycle Management and why it…

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| | Estimated reading time: 6 minutes | assyst Blog, Customer, Customer Experience, IT-Branche, Service Management
A People-Centric Guide to Enterprise Service Management (ESM)

With Enterprise Service Management (ESM), organizations can streamline their service delivery processes, improve customer satisfaction, and foster a culture of…

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| | Estimated reading time: 3 minutes | Field Service Management, Service, Service Management, Sustainability
IFS Leads the Charge: Pioneering Sustainability through Electric Vehicle Fleet Optimization

In a world that is committed to embracing sustainability, organizations are realizing the importance of integrating eco-conscious practices into their…

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| | Estimated reading time: 4 minutes | Field Service Management, Manufacturing, PSO, Service Management
When Less is More: The Benefits of Planning and Scheduling Optimization (PSO) for Low-Volume Field Service Scenarios

In field service management, the effective planning and scheduling of resources play a crucial role in ensuring efficient operations and…

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| | Estimated reading time: 5 minutes | EAM Enterprise Asset Management, Service Management
Planning & Scheduling Optimization: 10 Important Questions to Help Guide Your Technology Investment

Planning and scheduling optimization is often the differentiator between a successful operation and one hindered by inefficiencies and cost overruns….

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| | Estimated reading time: 7 minutes | Asset Management, EAM Enterprise Asset Management, ERP Enterprise Resource Planning, Field Service Management, IFS Cloud, Service Management
IFS Cloud: A New Update for a New Reality

We’re excited to share the first twice-yearly update of IFS Cloud. As always, we’re constantly looking for ways to improve…

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