Read the latest IFS blog posts about IFS customers. Learn more about IFS customers.

| | Estimated reading time: 3 minutes | Brand, Business Technology, Cloud, Customer, Events, IFS Cloud
IFS Unleashed – the reborn global event showcasing & celebrating innovation from the IFS ecosystem 

Join us for IFS Unleashed | Miami, USA | October 10-14, 2022  Over the years, the IFS World Conference served…

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| | Estimated reading time: 4 minutes | Cloud, Customer, Customer Engagement
IFS Customer Success team blog: Nadee Jayatilaka 

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Nadee Jayatilaka, Success…

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| | Estimated reading time: 5 minutes | Brand, Customer, Just For Fun, Moment of Service
Shaping a world of trust: Q&A with IFS Champion Evalena Sprigg

At IFS we love talking about our customers, and the IFS Champions program is an opportunity for us to shine…

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| | Estimated reading time: 6 minutes | Brand, Customer
IFS Customer Success team blog: Nicolas Bergeron 

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Nicolas Bergeron, Global Senior Director for IFS…

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| | Estimated reading time: 4 minutes | Customer, Customer Engagement
Meet the people behind Customer Success: Jose García

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Jose García, IFS Customer Success Manager, talks…

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| | Estimated reading time: 5 minutes | Brand, Customer, Just For Fun, Moment of Service
People, Purpose and Passion: IFS Champion Vardans Saribekjans on unravelling black boxes

IFS Champions are customers that have been nominated by their peers as exemplary individuals making great things happen with their…

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| | Estimated reading time: 5 minutes | Brand, Customer, Customer Engagement, Moment of Service
Navigating the invisible ERP spider’s web: IFS Champion Minna Ingram

The IFS Champions program shines the spotlight on exceptional individuals that work for IFS customers, making use of their IFS…

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| | Estimated reading time: 2 minutes | Brand, Customer, Moment of Service
IFS highlighted as highest rated vendor and Customers’ Choice in the 2020 Gartner Peer Insights ‘Voice of the Customer’ Cloud ERP report

First, a reminder: IFS is a customer obsessed, enterprise application software vendor with a wide global presence.   It therefore goes without saying that…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, IFS Cloud, Moment of Service, Research, Service, Service Management
51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
customer experience

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…

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| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research
58 Percent of Consumers Share Poor Experiences with their Network

The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…

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| | Estimated reading time: 5 minutes | Business Technology, Cloud, Customer, Digital Transformation, Moment of Service, Research, Service
18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain

Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…

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| | Estimated reading time: 6 minutes | Business Agility, Business Technology, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research, Service, Supply Chain
90 percent of Companies in the Process of re-engineering their Business 

A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…

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