Michael Ouissi

Michael Ouissi is IFS’s Chief Customer Officer (CCO), a global role that brings together all of the company’s customer-facing functions in order to deliver to each customer a globally harmonized, superior customer experience and maximum business value from their investment in IFS. As part of this customer value approach, Michael is responsible for IFS’s commercial strategy and revenue-generating activities.

| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, IFS Cloud, Moment of Service, Research, Service, Service Management
51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
customer experience

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…

Read More
| | Estimated reading time: 3 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research
58 Percent of Consumers Share Poor Experiences with their Network

The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…

Read More
| | Estimated reading time: 4 minutes | Business Technology, Cloud, Customer, Digital Transformation, Moment of Service, Research, Service
18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain

Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…

Read More
| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research, Service, Supply Chain
90 percent of Companies in the Process of re-engineering their Business 

A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…

Read More
| | Estimated reading time: 3 minutes | Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation
Understanding New Business Models And Opportunities In The Wake Of Covid-19

March of last year saw us publish the findings of a major study that, among other things, touched on the…

Read More
| | Estimated reading time: 5 minutes | Energy, Utilities & Resources
How will utilities survive? By truly embracing service
Service Utilities

The old utility model is under threat. Electric utility companies can fight back by doing what they were always designed…

Read More
| | Estimated reading time: 5 minutes | IFS Cloud
Learn how IFS Cloud will protect customer choice
IFS Cloud Portability

By now you have probably already taken an exclusive look at IFS Cloud which launched at a digital event this…

Read More
| | Estimated reading time: 7 minutes | IFS Cloud, Transform Your Business
Cimcorp Chooses IFS Cloud
Cimcorp CEO - Tero Peltomäki

Ensuring visibility, growth, compliance, efficiencies and of course, an exceptional ‘Moment of Service’ “We are constantly looking for technologies and…

Read More
| | Estimated reading time: 3 minutes | Manufacturing
IFS Named a 2020 Gartner Peer Insights Customers’ Choice for Cloud ERP for Product-Centric Enterprises

The IFS team is excited to announce that we have been recognized as a Customers’ Choice in the 2020 Gartner…

Read More
| | Estimated reading time: 5 minutes | IFS Applications
Keeping Software Assets ‘Evergreen’
Evergreen Software

When an enterprise software vendor like IFS invests in research and development, customers benefit. This investment helps customers keep up…

Read More
| | Estimated reading time: 6 minutes | Digital Transformation, Transform Your Business
Success Factors for Technology Investments in the Post Pandemic Era
Digital Transformation Success Factors

The role of the technology vendor is central to digital transformation success, yet too many organizations are still receiving poor…

Read More
| | Estimated reading time: 4 minutes | Digital Transformation
Why Blown Timelines are More Problematic than Blown Budgets in Digital Transformation
Digital Transformation

Any project can go sideways on you, but digital transformation projects, which impact multiple departments and stakeholders and often have…

Read More