I’ve been in the industry long enough to understand that what drives exceptional businesses is often exceptional service. Service has,…
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As President of IFS Service Management Marne’s focus is to continue to elevate the strategic importance of service management to the success of the overall IFS business. Marne works strategically to ensure the entire portfolio of IFS’s service management solutions provide customers with the business value they expect from a global industry leader in field service management (FSM). Prior to IFS, Marne served as CEO and led the executive leadership team at ServicePower Plc and CFO of Norcon, Plc., a UK-based telecom and defense consulting firm.
Defining Your Moment of Service
Santa Claus is Coming to Town—More Optimized than Ever with IFS
Santa knows that spreading cheer and giving gifts is more important than ever this year. There’s no room for error…
Read MoreTaking Advantage of the Convergence of Sales and Service
Over the last few years, we’ve seen the incredible power of service take its rightful place as a key driver…
Read MoreIFS Was Built to Help you Navigate This Moment
Industries, businesses, and individuals that deliver service have always held a special importance to me, and in the face of…
Read MoreTechnology is the Spark, People the Glue
Service is part of an $18 billion massive global industry where technology is the spark and people are the glue. …
Read MoreSanta’s Impossible Mission: Every Second in the Field Counts and IFS is Here to Help
Every year, Santa embarks on an impossible mission! There’s nothing more challenging than delivering presents to all the children of…
Read MoreIs It Time to De-Fossilize Your Business?
What do you think about when we talk about fossils? Dinosaur bones? A footprint in a rock? Something frozen in…
Read MoreWatch How IFS Helps Spencer Technologies Take Service Excellence to the Next Level
Spencer Technologies offers end-to-end service support for its retail clients, from setup, to service, to teardown. They do so by…
Read MoreService is in the Spotlight
I’m sure by now that you’ve heard the news that Salesforce acquired Click Software for $1.35 billion. This seems to…
Read MoreWhy IFS FSM 6? It’s the field service game changer
At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?”…
Read MoreField service in focus: IFS and NEC bring FSM excellence to Japan
Field service management (FSM) is beginning to get a lot of attention and it’s easy to see why. Intelligently managing…
Read MoreCan an AI chatbot deliver great customer service?
Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are…
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