Marne Martin

As President of IFS Service Management Marne’s focus is to continue to elevate the strategic importance of service management to the success of the overall IFS business. Marne works strategically to ensure the entire portfolio of IFS’s service management solutions provide customers with the business value they expect from a global industry leader in field service management (FSM). Prior to IFS, Marne served as CEO and led the executive leadership team at ServicePower Plc and CFO of Norcon, Plc., a UK-based telecom and defense consulting firm.

| | 3 minutes | Business Agility, Service
IFS Was Built to Help you Navigate This Moment

Industries, businesses, and individuals that deliver service have always held a special importance to me, and in the face of…

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| | 4 minutes | Service
Technology is the Spark, People the Glue
Technology in the Service Industry

Service is part of an $18 billion massive global industry where technology is the spark and people are the glue. …

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| | 2 minutes | Creativity & Innovation, Service
Santa’s Impossible Mission: Every Second in the Field Counts and IFS is Here to Help
Santa's Impossible Mission

Every year, Santa embarks on an impossible mission! There’s nothing more challenging than delivering presents to all the children of…

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| | 6 minutes | Service
Is It Time to De-Fossilize Your Business?
de-fossilize your business

What do you think about when we talk about fossils? Dinosaur bones? A footprint in a rock? Something frozen in…

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| | 1 minute | Service
Watch How IFS Helps Spencer Technologies Take Service Excellence to the Next Level
IFS helps Spencer Technologies

Spencer Technologies offers end-to-end service support for its retail clients, from setup, to service, to teardown. They do so by…

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| | 3 minutes | Service
Service is in the Spotlight
spotlight on service

I’m sure by now that you’ve heard the news that Salesforce acquired Click Software for $1.35 billion. This seems to…

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| | 4 minutes | Business Technology, Creativity & Innovation, Service, Strategy, Transform Your Business
Why IFS FSM 6? It’s the field service game changer
Field Service Management 6 Launch

At a conference earlier in Q4, I asked the 300+ attendees “are you happy with your service organization and delivery?”…

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| | 3 minutes | Service
Field service in focus: IFS and NEC bring FSM excellence to Japan

Field service management (FSM) is beginning to get a lot of attention and it’s easy to see why. Intelligently managing…

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| | 3 minutes | Creativity & Innovation, Service
Can an AI chatbot deliver great customer service?
AI Header

Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are…

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