Read the latest IFS blog posts from the Service industries experts at IFS here. These authors understand the issues and challenges you face – read their thoughts from around the world on new technologies and market developments in service management. Learn more about IFS’s expertise in the Service industries.

| | Estimated reading time: 3 minutes | Customer Engagement, Service
Finding the Perfect Balance of AI and Agent-Assisted Service
AI and agent-assisted service

While there isn’t a specific threshold for “too much” or “too little” artificial intelligence, every organization should take great care…

Read More
| | Estimated reading time: 6 minutes | Customer Engagement, Service
Introducing Conversational AI in the Contact Center
Conversational AI

What happens when your contact center is ready to stop talking about chatbots or conversational AI and wants to move…

Read More
| | Estimated reading time: 3 minutes | Customer Engagement, Service
Cross-Functional Cooperation is the Key to AI Success
AI success

When you ask customers what they want from their experiences with your organization, simplicity and ease top their list. Furthermore,…

Read More
| | Estimated reading time: 3 minutes | Service
Geofencing in Field Service—it’s time to lift the barrier
Man in hardhat

A recent Forrester research study pointed out that organizations leading in customer experience outshined laggards by a significant margin in…

Read More
| | Estimated reading time: 2 minutes | Customer Engagement, Service
The First Step to Integrating AI in Your Customer Experience
Integrating AI

When adding artificial intelligence to your organization, the best first step is to create a plan for integrating AI and…

Read More
| | Estimated reading time: 4 minutes | Business Technology, Service
Logistics operations: When and how to get into reverse

The simple act of returning products, parts and subcomponents back into inventory involves multiple steps and business entities—from the customer…

Read More
| | Estimated reading time: 3 minutes | Service
Field service in focus: IFS and NEC bring FSM excellence to Japan

Field service management (FSM) is beginning to get a lot of attention and it’s easy to see why. Intelligently managing…

Read More
| | Estimated reading time: 3 minutes | Service
From the outside in: Why I decided to join IFS

Last week I joined the IFS team as Field Service Evangelist and Director of Service Management Business Development. For those…

Read More
| | Estimated reading time: 4 minutes | Creativity & Innovation, Digital Transformation, Service
How customer service is being digitally transformed
City Header

A recent study conducted by WBR indicates that the service industry is at an inflection point. Over the next 24…

Read More
| | Estimated reading time: 3 minutes | Creativity & Innovation, Service
Can an AI chatbot deliver great customer service?
AI Header

Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are…

Read More
| | Estimated reading time: 5 minutes | Service
Customer Service Week: The IFS customer perspective
Field Service Worker Header

In recent years, the service industry has seen massive change with disruptive technology and higher customer expectations, but one thing…

Read More
| | Estimated reading time: 3 minutes | Service
Service in the spotlight: Customer Service Week
Service Worker Header

WHAT IS CUSTOMER SERVICE WEEK? There seems to be a national holiday for just about anything under the sun. National…

Read More