Read the latest IFS blog posts from the Service industries experts at IFS here. These authors understand the issues and challenges you face – read their thoughts from around the world on new technologies and market developments in service management. Learn more about IFS’s expertise in the Service industries.

| | 3 minutes | Service
Service in the spotlight: Customer Service Week
Service Worker Header

WHAT IS CUSTOMER SERVICE WEEK? There seems to be a national holiday for just about anything under the sun. National…

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| | 2 minutes | Service
Field Service Buzzwords: Bringing it together

In this series we’ve discussed the service buzzwords I believe deserve the most attention in 2018 and in my last…

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| | 4 minutes | Service
Field Service Buzzwords: ‘Cloud’
Service Buzzword Cloud Header

Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key…

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| | 3 minutes | Service
Field Service Buzzwords: ‘Internet of Things’
IoT Header

Previously, we discussed the importance of delivering seamless customer service throughout the entire service lifecycle. In this blog we’ll discuss…

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| | 4 minutes | Service
Field Service Buzzwords: ‘Seamless’

In my last blog I explained the experience outcome economy using a cup of coffee as an example. In this…

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| | 3 minutes | Service
CRM + FSM = A 360 Degree View of the Customer
Touchscreen

CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer…

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| | 2 minutes | Service
Field Service Buzzwords: A Blog Series
city skyline

It’s an exciting time to be involved in the service industry, but with so many technology buzzwords flying around—artificial intelligence,…

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| | 3 minutes | Creativity & Innovation, Digital Transformation, Service
Taking IoT on the Voyage of Discovery: unlocking the real value in Field Service
Data Analysis Image

We are seeing the growing demand to integrate connected devices for field service operations. In a recent study by IFS,…

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| | 5 minutes | Aerospace & Defense, Service
OEMs vs MROs: 3 key differentiators for independent commercial aviation service providers
OEM aircraft

The global aviation market may have just experienced its most profitable period ever. Yet, with mega airline mergers and acquisitions…

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| | 6 minutes | Business Technology, Creativity & Innovation, Service
How new technology and AI can control rising maintenance costs
Mining Maintenance Costs

Activity in Australia’s mining sector is accelerating, auguring well for exports and the broader economy, according to economic forecaster and…

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| | 4 minutes | Business Technology, Creativity & Innovation, Energy, Utilities & Resources, Service
IoT in action and why you should start
IoT in action and why you should start

How analysis of the Internet of Things (IoT) yields unexpected information. We recently installed solar panels on our house. For…

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| | 6 minutes | Asset Intensive, Business Technology, Manufacturing, Research, Service
EAM and ERP: An increasingly critical partnership
EAM and ERP

Meet our guest author, Ted Rohm, Senior ERP Analyst at Technology Evaluation Centers (TEC) Ted Rohm is a Senior ERP…

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