Read the latest IFS blog posts from the Service industries experts at IFS here. These authors understand the issues and challenges you face – read their thoughts from around the world on new technologies and market developments in service management. Learn more about IFS’s expertise in the Service industries.

| | Estimated reading time: 4 minutes | Business Technology, Service
Logistics operations: When and how to get into reverse

The simple act of returning products, parts and subcomponents back into inventory involves multiple steps and business entities—from the customer…

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| | Estimated reading time: 3 minutes | Service
Field service in focus: IFS and NEC bring FSM excellence to Japan

Field service management (FSM) is beginning to get a lot of attention and it’s easy to see why. Intelligently managing…

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| | Estimated reading time: 3 minutes | Service
From the outside in: Why I decided to join IFS

Last week I joined the IFS team as Field Service Evangelist and Director of Service Management Business Development. For those…

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| | Estimated reading time: 4 minutes | Creativity & Innovation, Digital Transformation, Service
How customer service is being digitally transformed
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A recent study conducted by WBR indicates that the service industry is at an inflection point. Over the next 24…

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| | Estimated reading time: 3 minutes | Creativity & Innovation, Service
Can an AI chatbot deliver great customer service?
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Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are…

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| | Estimated reading time: 5 minutes | Service
Customer Service Week: The IFS customer perspective
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In recent years, the service industry has seen massive change with disruptive technology and higher customer expectations, but one thing…

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| | Estimated reading time: 3 minutes | Service
Service in the spotlight: Customer Service Week
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WHAT IS CUSTOMER SERVICE WEEK? There seems to be a national holiday for just about anything under the sun. National…

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| | Estimated reading time: 2 minutes | Service
Field Service Buzzwords: Bringing it together

In this series we’ve discussed the service buzzwords I believe deserve the most attention in 2018 and in my last…

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| | Estimated reading time: 4 minutes | Service
Field Service Buzzwords: ‘Cloud’
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Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key…

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| | Estimated reading time: 3 minutes | Service
Field Service Buzzwords: ‘Internet of Things’
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Previously, we discussed the importance of delivering seamless customer service throughout the entire service lifecycle. In this blog we’ll discuss…

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| | Estimated reading time: 4 minutes | Service
Field Service Buzzwords: ‘Seamless’

In my last blog I explained the experience outcome economy using a cup of coffee as an example. In this…

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| | Estimated reading time: 3 minutes | Service
CRM + FSM = A 360 Degree View of the Customer
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CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer…

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