Sarah Nicastro

Sarah Nicastro has extensive experience covering the trends, technologies and business drivers that significantly impact service-based businesses. Prior to joining IFS to create Future of Field Service, Sarah spent more than a decade as the Editor-in-Chief of Field Technologies Online. Sarah is passionate about helping service leaders share their trials and triumphs through interviews on the Future of Field Service podcast as well as bringing the IFS customer community together to collaborate, share best practices, and contribute valuable VoC (voice of the customer) back into IFS.

| | Estimated reading time: 9 minutes | AI, Customer Experience, Field Service Management
IFS Field Service Predictions: 4 Themes That Will Define the Service Landscape in 2024

2023 brought with it new trends to interpret, fresh challenges to navigate, and, of course, lessons to learn. In 2024,…

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| | Estimated reading time: 5 minutes | Events, Field Service Management, Service, Service Management
What is a ‘Service Visionary’ (And Why Should the C-Suite Take Note)?

This year, IFS and Hot Topics partnered to launch an exciting new initiative called the Service Visionaries Top 100. If…

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| | Estimated reading time: 13 minutes | Business Agility, Customer Engagement, Digital Transformation, Field Service Management
A Look Ahead: 5 Predictions for Field Service in 2023

It’s hard to believe that 2023 is upon us, but alas the end of another year has come! Maybe it…

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| | Estimated reading time: 8 minutes | Customer Experience, Moment of Service
5 Levers for Achieving Service Excellence and Standout Customer Experiences  

We know that delivering excellence in the moment of service is crucial in achieving customer satisfaction, but what exactly goes…

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| | Estimated reading time: 5 minutes | Customer Experience, Digital Transformation, Field Service Management, Service
How to Protect Your Moment of Service in the Face of the Skills Gap

The future of field services relies on working smarter and an increased focus on employee experience. The field services sector,…

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| | Estimated reading time: 4 minutes | Product and Innovation, Service
The Power of Community: Lessons Learned on the Future of Field Service 2022 Live Tour

Future of Field Service provides leaders across industries, and spanning geographies, both information and inspiration on how to differentiate their…

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| | Estimated reading time: 8 minutes | Business Agility, Business Technology, Moment of Service, Service, Service Management, Sustainability
What Will 2022 Bring for Those in Service Industries? 5 Areas of Focus for the New Year

Predictions are based on experience and knowledge; both of which are abundant among the team at IFS. However, as we’ve…

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| | Estimated reading time: 7 minutes | IFS Cloud, Service, Service Management
Three Predictions for How Service Emerges Stronger Than Ever in 2021
2021 Service Trends

In a year fraught with such fear, turbulence, and complexity as 2020, it has sometimes taken effort to see the…

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| | Estimated reading time: 6 minutes | Service
Alfa Laval Drives Service Excellence with Remote Assistance
Alfa Laval Remote Assistance

Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of…

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| | Estimated reading time: 5 minutes | Service
3 Areas of Digital Transformation Being Accelerated by COVID-19 for Service Organizations
covid-19 digital transformation

Many leading service organizations have been on a digital transformation journey for some time – those companies have been well-positioned…

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| | Estimated reading time: 6 minutes | Service
4 Predictions of How Service Will Be Meaningfully Changed by COVID-19
Service COVID-19

Our lives, personal and professional, have been forever changed over the course of the last couple of months as we’ve…

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| | Estimated reading time: 8 minutes | Service
A Look at Field Service in 2020
2020 Service Predictions

Field service is evolving enormously in recent years and technology and customer expectations will continue to advance just as quickly….

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