In recent years, I’ve heard more and more companies describe themselves as “service centric.” It’s become almost a default phrase,…
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Sarah Nicastro has extensive experience covering the trends, technologies and challenges that significantly impact service-centric businesses. Through insightful articles and engaging interviews with industry giants, Sarah expertly distils real-world perspectives into actionable insights. With a unique combination of community-sourced best practices and her own thought leadership, Sarah empowers business leaders to embrace innovation and chart their course toward sustainable success. Sarah joined IFS in 2018 to create and launch Future of Field Service after more than a decade as the Editor-in-Chief of Field Technologies. Sarah continues to oversee the platform and remains passionate about giving leaders an opportunity to share their trials and triumphs on the weekly UNSCRIPTED podcast, as well as bringing the IFS customer community together to collaborate, share best practices, and communicate their stories of innovation in relatable yet compelling ways.
Is Your Business Truly Service-Centric? 7 Signs You’re Walking the Talk
Leading the Shift-Left Charge: 5 Lessons to Learn from Konica Minolta’s Service Transformation
Konica Minolta Business Solutions provides a variety of solutions for the connected workplace, with a team of 750 field service…
Read MoreIFS Field Service Predictions: 4 Themes That Will Define the Service Landscape in 2024
2023 brought with it new trends to interpret, fresh challenges to navigate, and, of course, lessons to learn. In 2024,…
Read MoreWhat is a ‘Service Visionary’ (And Why Should the C-Suite Take Note)?
This year, IFS and Hot Topics partnered to launch an exciting new initiative called the Service Visionaries Top 100. If…
Read MoreA Look Ahead: 5 Predictions for Field Service in 2023
It’s hard to believe that 2023 is upon us, but alas the end of another year has come! Maybe it…
Read More5 Levers for Achieving Service Excellence and Standout Customer Experiences
We know that delivering excellence in the moment of service is crucial in achieving customer satisfaction, but what exactly goes…
Read MoreHow to Protect Your Moment of Service in the Face of the Skills Gap
The future of field services relies on working smarter and an increased focus on employee experience. The field services sector,…
Read MoreThe Power of Community: Lessons Learned on the Future of Field Service 2022 Live Tour
Future of Field Service provides leaders across industries, and spanning geographies, both information and inspiration on how to differentiate their…
Read MoreWhat Will 2022 Bring for Those in Service Industries? 5 Areas of Focus for the New Year
Predictions are based on experience and knowledge; both of which are abundant among the team at IFS. However, as we’ve…
Read MoreThree Predictions for How Service Emerges Stronger Than Ever in 2021
In a year fraught with such fear, turbulence, and complexity as 2020, it has sometimes taken effort to see the…
Read MoreAlfa Laval Drives Service Excellence with Remote Assistance
Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of…
Read More3 Areas of Digital Transformation Being Accelerated by COVID-19 for Service Organizations
Many leading service organizations have been on a digital transformation journey for some time – those companies have been well-positioned…
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