In a year fraught with such fear, turbulence, and complexity as 2020, it has sometimes taken effort to see the…
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Sarah Nicastro has extensive experience covering the trends, technologies and business drivers that significantly impact service-based businesses. Prior to joining IFS to create Future of Field Service, Sarah spent more than a decade as the Editor-in-Chief of Field Technologies Online. Sarah is passionate about helping service leaders share their trials and triumphs through interviews on the Future of Field Service podcast as well as bringing the IFS customer community together to collaborate, share best practices, and contribute valuable VoC (voice of the customer) back into IFS.
Three Predictions for How Service Emerges Stronger Than Ever in 2021
Alfa Laval Drives Service Excellence with Remote Assistance
Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of…
Read More3 Areas of Digital Transformation Being Accelerated by COVID-19 for Service Organizations
Many leading service organizations have been on a digital transformation journey for some time – those companies have been well-positioned…
Read More4 Predictions of How Service Will Be Meaningfully Changed by COVID-19
Our lives, personal and professional, have been forever changed over the course of the last couple of months as we’ve…
Read MoreA Look at Field Service in 2020
Field service is evolving enormously in recent years and technology and customer expectations will continue to advance just as quickly….
Read More5 Common Failure Points of Field Service Software Implementations
Last week while attending the IFS UK&I User Group Annual Conference outside of London, I had an opportunity to sit…
Read More3 Opportunities to Upskill Your Technicians for Today’s Field Service Landscape
In the world of automation this and artificial intelligence that the role of the field technician is often questioned. Will…
Read MoreMakino’s Critical Shift from Reactive to Predictive Service
Makino is a globally recognized company that produces metal-cutting and EDM machines. Like many product manufacturers, Makino is looking for…
Read MoreTDC’s Mission To Minimize Vulnerability, Maximize Competitive Advantage
For 130 years, the TDC Group has been delivering innovative communications solutions that link Danes more closely together. Brands in…
Read MoreField Service Used To Be Easy: How Spencer Technologies Uses Data To Adapt
Founded in 1972, Spencer Technologies has grown to become a global company with more than 500 employees and 200 technicians…
Read MoreLa nécessité du Self-service
Alors que les entreprises de services se concentrent sur l’avancement de leurs initiatives en matière d’expérience client, le self-service est…
Read MoreBienvenue dans l’avenir du Field Service
Sarah Nicastro a rejoint IFS en octobre – elle explique ici sa première grande initiative en tant que Field Service…
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