Sarah Nicastro

Sarah brings to IFS over a decade of experience covering the trends, technologies and business drivers that most impact end users of field service solutions from her tenure as Editor-in-Chief at Field Technologies Online. During her time at FTO, Sarah’s mission has been to help field service customers tell their stories. In her new role, Sarah will apply her expertise to translate how IFS solutions can address the challenges and pain points of savvy field service companies.

| | 5 minutes | Service
Alfa Laval Drives Service Excellence with Remote Assistance
Alfa Laval Remote Assistance

Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of…

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| | 5 minutes | Service
3 Areas of Digital Transformation Being Accelerated by COVID-19 for Service Organizations
covid-19 digital transformation

Many leading service organizations have been on a digital transformation journey for some time – those companies have been well-positioned…

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| | 6 minutes | Service
4 Predictions of How Service Will Be Meaningfully Changed by COVID-19
Service COVID-19

Our lives, personal and professional, have been forever changed over the course of the last couple of months as we’ve…

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| | 8 minutes | Service
A Look at Field Service in 2020
2020 Service Predictions

Field service is evolving enormously in recent years and technology and customer expectations will continue to advance just as quickly….

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| | 5 minutes | Service
5 Common Failure Points of Field Service Software Implementations

Last week while attending the IFS UK&I User Group Annual Conference outside of London, I had an opportunity to sit…

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| | 4 minutes | Service
3 Opportunities to Upskill Your Technicians for Today’s Field Service Landscape
Upskill your technicians

In the world of automation this and artificial intelligence that the role of the field technician is often questioned. Will…

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| | 4 minutes | Service
Makino’s Critical Shift from Reactive to Predictive Service
Makino

Makino is a globally recognized company that produces metal-cutting and EDM machines. Like many product manufacturers, Makino is looking for…

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| | 5 minutes | Service
TDC’s Mission To Minimize Vulnerability, Maximize Competitive Advantage
TDC's Mission

For 130 years, the TDC Group has been delivering innovative communications solutions that link Danes more closely together. Brands in…

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| | 5 minutes | Service
Field Service Used To Be Easy: How Spencer Technologies Uses Data To Adapt
Field Service Used To Be Easy

Founded in 1972, Spencer Technologies has grown to become a global company with more than 500 employees and 200 technicians…

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| | 9 minutes | Creativity & Innovation, Service, Transform Your Business
Experience will be everything in 2019—starting with your customer
blog_businesswoman-call-career-789822

In 2019, as Customer Experience (CX) becomes the key success factor for many Field Service Organizations (FSOs), tackling the talent…

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| | 3 minutes | Business Agility, Customer Engagement, Service, Transform Your Business
The Self-Service Imperative
Sarah 7004_blog

With service organizations laser-focused on advancing their Customer Experience (CX) initiatives, self-service is a critical topic. You can’t provide a…

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| | 3 minutes | Service
Welcome to the future of field service
People Talking

Sarah Nicastro joined IFS in October – here she explains her first major initiative as Field Service Evangelist, the creation…

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