Read the latest IFS blog posts from the Service industries experts at IFS here. These authors understand the issues and challenges you face – read their thoughts from around the world on new technologies and market developments in service management. Learn more about IFS’s expertise in the Service industries.

| | Estimated reading time: 4 minutes | Asset Intensive, Events, Service
IFS World 2013: Services and Assets Breakout

IFS is offering ever-more sophisticated solutions for easy management of the whole asset lifecycle and work scheduling. Here’s an insight into what comes next.

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| | Estimated reading time: 3 minutes | Service
Proving the Value of Service Provision; More than Meets the Eye!

Managers and executives engaged in field service or maintenance often talk about how customers are becoming more demanding. But how…

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| | Estimated reading time: 1 minute | Service
Does Big Data Have a Role to Play in Service Management?

The other day, I had an enjoyable conversation with IFS Senior Vice President Larry Laux – one of our most…

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| | Estimated reading time: 5 minutes | Research, Service
ERP in the Cloud: What do businesses want?

Today, most enterprise software runs on servers at a business’ premises. Of course a growing percentage of solutions like customer relationship management (CRM) or even enterprise resource planning (ERP) applications are delivered from the cloud. Sometimes they are even sold not through a perpetual license, but as as a subscription service or from the cloud.

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| | Estimated reading time: 4 minutes | Asset Intensive, Business Technology, Service
Come on Apple—NFC is Good for Business

For a couple of years Near Field Communications (NFC) has been pushed by Google and others as the next big thing for smartphones. There has been a lot said about the merits of consumer applications for NFC, including digital wallets and replacing some of Bluetooth. But what about applications in business—what role could NFC play there? Here at IFS we’ve been looking into just that.

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| | Estimated reading time: 2 minutes | Service
100% the Only Service Management Number You’ll Ever Need

Perfection is not a word you hear very often in customer service. We encourage everyone in the team to always give 100% – or even more – in order to delight customers and deliver outstanding service experiences. And yet, we never use 100% as an objective to measure our business success.

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| | Estimated reading time: 2 minutes | Service
Is Customer Service a Waste of Time?

No… and yes. After-market customer service is a critical component of long-term commercial and business success. And today more than two-thirds of employees work in the service sector. But, yes lots of time is wasted in the inefficient delivery of service. Let me explain.

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| | Estimated reading time: 1 minute | Events, Service
Reverse Logistics Association Trade Show
Reverse Logistics Logo

This reverse logistics post reflects on our recent visit to the Reverse Logistics Association trade show in Las Vegas.  …

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| | Estimated reading time: 2 minutes | Events, Service
Field Service Management and the CFESA & NAFEM Trade Shows

This field service management post is on behalf of Regional Sales Reps, Michael Cox: Michael recently attended the Commercial Food…

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| | Estimated reading time: 1 minute | Service
IFS leads the field service management pack
IFS leads the field service management pack

Earlier this week, TEC Principal Analyst PJ Jakovljevic blogged about IFS’ momentum in Field Service Management. I invite you to read what he says about our recent wins and expanded project footprint within the Field Service Management arena.

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| | Estimated reading time: 1 minute | Service
Integrating Field Service Management with ERP – Doug Baker Podcast
Field Service Management integrated with ERP

Listen to Doug Baker discuss how field service management software often needs to be integrated with other enterprise software. Learn three essential tips for integrating your field service management software with ERP software and other operational systems, data warehouses or data sources.

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| | Estimated reading time: 1 minute | Mobility, Service
10 Ways to boost your mobile workforce performance
Mobile Workforce Performance

Field service organizations face more challenges in 2011 than ever before in balancing customer demand for faster resolution times and…

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