Technology in the Service Industry

by   |    |   4 minutes  |  in Service Management

Service is part of an $18 billion massive global industry where technology is the spark and people are the glue.  We are the customer experience economy with data the next currency, but it is what people spend on services that drive our economies.  And it is the consumers who are increasingly demanding more – and…

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Santa's Impossible Mission

by   |    |   2 minutes  |  in Creativity & Innovation, Service Management

Every year, Santa embarks on an impossible mission! There’s nothing more challenging than delivering presents to all the children of the world in a single night, and even Santa could use a little technological backup. Fortunately for Santa, IFS is built for the challengers! IFS offers industry-leading planning and scheduling optimization, so charting the most…

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IFS and Zebra Technologies

by   |    |   5 minutes  |  in IFS Labs, Service Management

As field service technicians are asked to fix increasingly complex problems, they have to draw much more frequently on external resources in order to successfully resolve those issues. IFS Labs, the innovation arm of IFS R&D, and Zebra Technologies, a leader in solutions that intelligently connect people, assets and data, are engaging in a strategic…

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servitization for process manufacturers

by   |    |   6 minutes  |  in Process Manufacturing, Service Management

Servitization is more commonly associated with discrete manufacturers, but process manufacturers are also embracing this change in business strategy. Servitization only applies to discrete manufacturing? Many people think of servitization as only being applicable to discrete manufacturers who have products that they can service and supply spare parts to, or manufacturers who can easily change…

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de-fossilize your business

by   |    |   6 minutes  |  in Service Management

What do you think about when we talk about fossils? Dinosaur bones? A footprint in a rock? Something frozen in time, rigid, no flexibility; a shadow of the past? While fossils are cool in a museum, they are mostly of plants and animals that are extinct. No one wants to be a fossil, right? Yet…

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service

by   |    |   2 minutes  |  in Service Management

During my time as an independent analyst covering field service, I had the opportunity to speak with countless service practitioners about their struggles and successes with service technologies. In doing so, it became increasingly clear that service done well contributes to revenue growth. Proving that in practice was easy, at least in the abstract—I could…

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theCUBE Marne Martin

by   |    |   15 minutes  |  in Creativity & Innovation, Events, Service Management, Transform Your Business

theCUBE is the world’s leading live interview show covering enterprise tech, innovation and the people who imagine, create and implement the technologies that are changing our world. This year, they joined IFS in Boston for IFS World Conference 2019. Below is the transcription of an interview with President of IFS Service Management BU & CEO…

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service

by   |    |   6 minutes  |  in Events, Service Management

While many organizations already provide their customers with services, they’ve missing out on the opportunity to generate sizable additional service revenue. This can be achieved by deepening the range of the services companies currently offer their customers as well as by leveraging customer data to add productized services and outcome-based services into the mix. This…

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IFS helps Spencer Technologies

by   |    |   1 minute  |  in Service Management

Spencer Technologies offers end-to-end service support for its retail clients, from setup, to service, to teardown. They do so by managing the retail customers’ inventory of assets and technology, deploying, servicing, and repairing where appropriate. Check out the video to see how Spencer is using IFS to make service a competitive differentiator for their business….

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