Read the latest IFS blog posts from the Service industries experts at IFS here. These authors understand the issues and challenges you face – read their thoughts from around the world on new technologies and market developments in service management. Learn more about IFS’s expertise in the Service industries.

| | Estimated reading time: 4 minutes | Business Technology, Cloud, Customer, Digital Transformation, Moment of Service, Research, Service
18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain

Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…

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| | Estimated reading time: 2 minutes | Business Agility, Business Technology, Digital Transformation, Service, Service Management, Technologie
IFS PSO: Unmatched Oversight and Automation, Recognized by the UK National Innovation Awards

We are honored that IFS has received recognition as a runner-up in the categories for ‘Remote Workforce Management’ and ‘Remote…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research, Service, Supply Chain
90 percent of Companies in the Process of re-engineering their Business 

A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…

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| | Estimated reading time: 5 minutes | Energy, Utilities & Resources, Service, Transform Your Business
Tech Trends for Utilities: Our Reality is Now a Merged Reality
Remote Assistance Helps Service Delivery

We are seeing unprecedented change across the industry. The addition of a global pandemic layered on top of increasing natural…

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| | Estimated reading time: 1 minute | Service
How Long Does it take to Schedule 40,000 Service Tasks?
Service Tasks

So, how long does it take to schedule 40,000 service tasks? With IFS, you can adjust the schedules for tens…

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| | Estimated reading time: 4 minutes | Energy, Utilities & Resources, Service
To Serve and Manage: The Convergence of FSM and MWM for Utilities
FSM and MWM for Utilities

Once again IFS has full coverage in all functional capabilities in the 2021 Gartner Market Guide for Mobile Workforce Management…

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| | Estimated reading time: 4 minutes | IFS Cloud, Moment of Service, Service
Defining Your Moment of Service
Moment of Service

I’ve been in the industry long enough to understand that what drives exceptional businesses is often exceptional service. Service has,…

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| | Estimated reading time: 5 minutes | Manufacturing, Service
Industrial machines – a move to servitization and circularity
Servitization

The servitization megatrend is upon us. Industrial machine manufacturing companies are adding service revenue streams and changing their business models,…

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| | Estimated reading time: 4 minutes | Service
The Future of Service Software Flexibility Hinges on Containerization
Containerization

I have always been of the mind that the most important thing that software—any software—can do is to get out…

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| | Estimated reading time: 3 minutes | Service
Planning and Scheduling Optimization and Managing Your Carbon Footprint
Carbon Footprint

A few weeks back on The Future of Field Service, I wrote an article on the importance of proper parts management and reverse logistics for…

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| | Estimated reading time: 5 minutes | Service
Is there a Place for Field Service in Retail?
Retail Field Service

I am a creature of the retail world, having spent my young and early professional life in it, both directly…

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| | Estimated reading time: 4 minutes | Allgemeines, Service
What Does Better-Than-Desktop Service Mobility Look Like for Telco Companies?
Telco

The telecommunications profession isn’t what it used to be. With new entrants to legacy businesses, the encroachment of new technologies…

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