theCUBE is the world’s leading live interview show covering enterprise tech, innovation and the people who imagine, create and implement…Read More
Read the latest IFS blog posts about the Moment of Service.
Every business has those moments when they get judged, when they either delight or disappoint. Bringing together all the decisions, the processes… the blood, sweat and tears… to deliver at those moments, is what it’s all about. We call it the Moment of Service. Learn more about the Moment of Service.
We know that delivering excellence in the moment of service is crucial in achieving customer satisfaction, but what exactly goes…Read More
Feedback provides organizations with rich insight into what business changes should become a priority, and why. Tom Gregory, VP Customer…Read More
A recent report sponsored by IFS found that field service leaders are seeing notable KPI improvements thanks to their interactive…Read More
Rebecca Walker, Global Customer Advocacy Strategist for IFS, talks to Shuja ur Rehman about his role as Head of IT…Read More