Read the latest IFS blog posts about the Moment of Service.

Every business has those moments when they get judged, when they either delight or disappoint. Bringing together all the decisions, the processes… the blood, sweat and tears… to deliver at those moments, is what it’s all about. We call it the Moment of Service. Learn more about the Moment of Service.

| | Estimated reading time: 2 minutes | Brand, Customer, Moment of Service
IFS highlighted as highest rated vendor and Customers’ Choice in the 2020 Gartner Peer Insights ‘Voice of the Customer’ Cloud ERP report

First, a reminder: IFS is a customer obsessed, enterprise application software vendor with a wide global presence.   It therefore goes without saying that…

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| | Estimated reading time: 3 minutes | Cloud, Creativity & Innovation, IFS Cloud, Moment of Service, Transform Your Business
It takes a village to raise a child … and to rebrand a company!

“I saw you changed the entire IFS brand look – that must have been an enormously complex marketing project to…

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| | Estimated reading time: 2 minutes | Business Technology, Moment of Service, Sustainability
Racing for purpose in the 2021 Rolex Fastnet Sailing Race

Speeding across 695 nautical miles of sea at speeds of up to 40 knots isn’t for everyone. But for the…

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| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, IFS Cloud, Moment of Service, Research, Service, Service Management
51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
customer experience

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…

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| | Estimated reading time: 3 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research
58 Percent of Consumers Share Poor Experiences with their Network

The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…

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| | Estimated reading time: 4 minutes | Business Technology, Cloud, Customer, Digital Transformation, Moment of Service, Research, Service
18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain

Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research, Service, Supply Chain
90 percent of Companies in the Process of re-engineering their Business 

A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…

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| | Estimated reading time: 3 minutes | Engineering, Construction & Infrastructure, IFS Cloud, Moment of Service
IFS Cloud for Construction – The Time to Transition is Now
IFS Cloud launch for Construction

As the global construction industry matures and continues its strong rebound from the pandemic, the number of contractors transitioning their…

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| | Estimated reading time: 4 minutes | IFS Cloud, Moment of Service, Service
Defining Your Moment of Service
Moment of Service

I’ve been in the industry long enough to understand that what drives exceptional businesses is often exceptional service. Service has,…

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| | Estimated reading time: 6 minutes | Energy, Utilities & Resources, IFS Cloud, Moment of Service
The Future of Energy & Utilities: Rising to the Challenge and Delivering the Moment of Service
IFS Cloud for Energy and Utilities

Arguably, no organizations face such radical and transformative change as those currently operating within the energy and utilities sectors. Fueled…

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