Read the latest IFS blog posts about the Moment of Service.

Every business has those moments when they get judged, when they either delight or disappoint. Bringing together all the decisions, the processes… the blood, sweat and tears… to deliver at those moments, is what it’s all about. We call it the Moment of Service. Learn more about the Moment of Service.

| | Estimated reading time: 4 minutes | Moment of Service, Service Management
Interactive Tools Are Significantly Improving Field Service Outcomes

A recent report sponsored by IFS found that field service leaders are seeing notable KPI improvements thanks to their interactive…

Read More
| | Estimated reading time: 4 minutes | Customer, Moment of Service
Maintaining a Balance: Q&A with IFS Champion Shuja ur Rehman

Rebecca Walker, Global Customer Advocacy Strategist for IFS, talks to Shuja ur Rehman about his role as Head of IT…

Read More
| | Estimated reading time: 7 minutes | Customer, Customer Engagement, Just For Fun, Moment of Service, Service
From Civil Engineering to IT: Q&A with IFS Champion Michael Pfarrer

Maintaining strong relationships with our customers is at the heart of everything we do at IFS, and the IFS Champions…

Read More
| | Estimated reading time: 3 minutes | Business Agility, Business Technology, Moment of Service, Service, Service Management
The CX Tidal Wave

How listening is essential to navigate the storm The pandemic compelled consumers to shift their expectations more rapidly and completely…

Read More
| | Estimated reading time: 4 minutes | Customer, Customer Engagement, Just For Fun, Moment of Service
Creating a masterpiece: Q&A with IFS Champion Mohsin Al-Ruqaishi

IFS Champions are individuals that work within our customer organizations, making change and delivering great moments of service at their…

Read More
| | Estimated reading time: 3 minutes | Brand, Business Technology, Cloud, Events, Moment of Service
IFS Unleashed: Why attend? 

When we started planning for IFS Unleashed, we placed value as the core theme for our new-look global community event….

Read More
| | Estimated reading time: 5 minutes | Business Technology, Digital Transformation, Energy, Utilities & Resources, Moment of Service
What does the utility of the future look like?

Today, do we know what the utilities of the future will look like? Will the traditional asset classes remain separated,…

Read More
| | Estimated reading time: 7 minutes | Business Agility, Business Technology, Cloud, Digital Transformation, IFS Cloud, Moment of Service, Service
What does IFS Cloud 21R2 deliver for you and your market?

IFS Cloud lets you harness a level of industry experience and expertise you simply won’t find in other products. Here…

Read More
| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Customer, Digital Transformation, Moment of Service
Digital transformation is about people, not technology.

Digital transformation isn’t just a buzzword, it has become a way of being given the ever-increasing rate of technology adoption…

Read More
| | Estimated reading time: 3 minutes | Brand, Business Agility, Business Technology, Cloud, Events, IFS Cloud, Just For Fun, Moment of Service
IFS Unleashed: your IFS experience starts here

In 2019, more than 1700 attendees took time out to attend our world conference. In 2022, the world is thankfully…

Read More
| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Energy, Utilities & Resources, IFS Cloud, Moment of Service
Telecoms & Technology: Greater efficiencies and a better customer experience

The pace of innovation for telecoms is genuinely staggering. Just 40 years ago, we launched 1G to support our big,…

Read More
| | Estimated reading time: 4 minutes | Business Technology, Customer, Customer Engagement, Moment of Service
IFS Customer Success team blog: Antonio Serrano García

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Antonio Serrano…

Read More