Read the latest IFS blog posts from the Service industries experts at IFS here. These authors understand the issues and challenges you face – read their thoughts from around the world on new technologies and market developments in service management. Learn more about IFS’s expertise in the Service industries.

| | Estimated reading time: 7 minutes | Business Agility, Business Technology, Cloud, Digital Transformation, IFS Cloud, Moment of Service, Service
What does IFS Cloud 21R2 deliver for you and your market?

IFS Cloud lets you harness a level of industry experience and expertise you simply won’t find in other products. Here…

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| | Estimated reading time: 5 minutes | Brand, Business Technology, Cloud, Customer, Customer Engagement, Service
IFS Customer Success team blog: Mads Rydder

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Mads Rydder,…

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| | Estimated reading time: 8 minutes | Business Agility, Business Technology, Moment of Service, Service, Service Management, Sustainability
What Will 2022 Bring for Those in Service Industries? 5 Areas of Focus for the New Year

Predictions are based on experience and knowledge; both of which are abundant among the team at IFS. However, as we’ve…

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| | Estimated reading time: 7 minutes | Cloud, Digital Transformation, Manufacturing, Moment of Service, Service, Technologie
Optimized service through transformative orchestration

Increasingly, manufacturers are looking to deliver superior service offers to differentiate their brands, increase margins and secure customer loyalty. As…

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| | Estimated reading time: 3 minutes | Business Agility, Moment of Service, Service, Service Management
IFS Named a Leader for Sixth Consecutive Time in 2021 Gartner® Magic Quadrant™ for Field Service Management

Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned furthest in completeness…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, IFS Cloud, Moment of Service, Research, Service, Service Management
51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
customer experience

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…

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| | Estimated reading time: 5 minutes | Business Technology, Cloud, Customer, Digital Transformation, Moment of Service, Research, Service
18 Percent of Businesses ‘Too Busy’ to Report Issues in their Value Chain

Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…

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| | Estimated reading time: 2 minutes | Business Agility, Business Technology, Digital Transformation, Service, Service Management, Technologie
IFS PSO: Unmatched Oversight and Automation, Recognized by the UK National Innovation Awards

We are honored that IFS has received recognition as a runner-up in the categories for ‘Remote Workforce Management’ and ‘Remote…

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| | Estimated reading time: 6 minutes | Business Agility, Business Technology, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research, Service, Supply Chain
90 percent of Companies in the Process of re-engineering their Business 

A huge 90 percent of companies have already or are in the process of reengineering their businesses in the past year to deliver better moments of service. Yet many are…

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| | Estimated reading time: 5 minutes | Energy, Utilities & Resources, Service, Transform Your Business
Tech Trends for Utilities: Our Reality is Now a Merged Reality
Remote Assistance Helps Service Delivery

We are seeing unprecedented change across the industry. The addition of a global pandemic layered on top of increasing natural…

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| | Estimated reading time: 1 minute | Service
How Long Does it take to Schedule 40,000 Service Tasks?
Service Tasks

So, how long does it take to schedule 40,000 service tasks? With IFS, you can adjust the schedules for tens…

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| | Estimated reading time: 4 minutes | Energy, Utilities & Resources, Service
To Serve and Manage: The Convergence of FSM and MWM for Utilities
FSM and MWM for Utilities

Once again IFS has full coverage in all functional capabilities in the 2021 Gartner Market Guide for Mobile Workforce Management…

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