theCUBE Marne Martin

by   |    |   15 minutes  |  in Creativity & Innovation, Events, Service, Transform Your Business

theCUBE is the world’s leading live interview show covering enterprise tech, innovation and the people who imagine, create and implement the technologies that are changing our world. This year, they joined IFS in Boston for IFS World Conference 2019. Below is the transcription of an interview with President of IFS Service Management BU & CEO…

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by   |    |   3 minutes  |  in IFS Applications, Partner, Service

This is the eighth in our series of conversations with members of the IFS partner community. For this installment of our partner blog, we’re back in the Nordics to meet up with a local partner that works with IFS Applications. Levilo is one of the first partners that I started to work with at IFS. It’s…

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service

by   |    |   6 minutes  |  in Events, Service

While many organizations already provide their customers with services, they’ve missing out on the opportunity to generate sizable additional service revenue. This can be achieved by deepening the range of the services companies currently offer their customers as well as by leveraging customer data to add productized services and outcome-based services into the mix. This…

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IFS helps Spencer Technologies

by   |    |   1 minute  |  in Service

Spencer Technologies offers end-to-end service support for its retail clients, from setup, to service, to teardown. They do so by managing the retail customers’ inventory of assets and technology, deploying, servicing, and repairing where appropriate. Check out the video to see how Spencer is using IFS to make service a competitive differentiator for their business….

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spotlight on service

by   |    |   3 minutes  |  in Service

I’m sure by now that you’ve heard the news that Salesforce acquired Click Software for $1.35 billion. This seems to usher in the “age of field service” where larger software companies are beginning to make bigger ticket purchases in FSM. It is great news for the industry and follows the path that other line of…

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by   |    |   4 minutes  |  in Cloud, Service

A few months back, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has been named a Leader. While we’re certainly thrilled to once again be recognized for our unmatched ability to both provide the scope of capabilities to support even the most complex implementations and execute…

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by   |    |   5 minutes  |  in Service

Last week while attending the IFS UK&I User Group Annual Conference outside of London, I had an opportunity to sit down and chat with Alastair Clifford-Jones, CEO of consulting firm Leadent Solutions. Besides bonding over a mutual love of live music and sharing parenting tales, we reflected on our years in the world of field…

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by   |    |   3 minutes  |  in Service

It’s easy for organizations to think about reverse logistics as parts management in reverse, and because of that, many firms settle on a boilerplate parts management solution and expect it to manage the dense cloud of inventory challenges that reverse logistics represents. Reverse logistics is much more than returns. For most service firms, it’s removing…

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Upskill your technicians

by   |    |   4 minutes  |  in Service

In the world of automation this and artificial intelligence that the role of the field technician is often questioned. Will technology eliminate the need for technicians altogether? I think not. But the role and responsibilities are undoubtedly changing and will continue to do so. The good news, for your technicians and for you, is that…

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service dispatch IFS

by   |    |   5 minutes  |  in Service

Last month, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has been named a Leader. This is always an honor of course, though for us, it’s no surprise. At IFS, we understand service, and the complexity and flexibility required to deliver for our customers. Beyond the…

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