Mark Brewer

Vice President for the Service Industry, Mark has been helping organizations drive business transformation for over 20 years. From bringing Service Lifecycle Management solutions to market with Servigistics to introducing Connected FSM to the marketplace with PTC. Mark has worked with some of the world’s largest service organizations including Coca Cola, Dell, GE Healthcare and ThyssenKrupp. In March 2017, Mark was named as one of the most influential people in field service by Field Service News.

| | Estimated reading time: 4 minutes | Events, IFS Cloud, IFS Unleashed, Service Management
Service City – creating a service-driven community at IFS Unleashed

Times of change, challenge, and growth IFS has come a long way over the last three years. Not only have…

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| | Estimated reading time: 4 minutes | Service, Service Management
Facilities Management: Technology Trends

The past few years have forced us to reinvent how we manage and serve our customers. Within Facilities Management, we’ve…

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| | Estimated reading time: 4 minutes | Service, Service Management
Increase the Productivity of your Service Team Despite the Global Skills Shortage
IFS Field Service Management

Faced with what feels like a never-ending global skills shortage, service organizations are turning to technology to counter an ever-shrinking…

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| | Estimated reading time: 7 minutes | Business Technology, Energy, Utilities & Resources
TELECOMMUNICATIONS AND 5G: FOUR SECTOR PREDICTIONS FOR 2022

As the world embraces, and expects, smart connected devices, the telecommunications sector is under ever more pressure to deliver fast,…

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| | Estimated reading time: 7 minutes | Cloud, Digital Transformation, Manufacturing, Moment of Service, Service, Technologie
Optimized service through transformative orchestration

Increasingly, manufacturers are looking to deliver superior service offers to differentiate their brands, increase margins and secure customer loyalty. As…

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| | Estimated reading time: 3 minutes | Service
Thanks to IFS’s service management customers for helping us stay safe at home
IFS customers

Many of us right now are at home, except for the essential workers that provide the products and services that…

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| | Estimated reading time: 5 minutes | Customer Engagement, Service
IFS FSM 6: Delivering a superior experience….to everyone!

With the imminent arrival of the latest version of our industry leading field service management solution, IFS FSM 6, I…

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| | Estimated reading time: 6 minutes | Research, Service Management, Stratégie, Technologie
3 étapes pour une expérience client connectée et des services inégalés
Harmoniser l’expérience de service pour répondre aux nouvelles attentes des clients.

En tant que clients, nous nous sommes habitués à la satisfaction instantanée de nos besoins grâce à l’uber-connectivité. Vous est-il…

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| | Estimated reading time: 4 minutes | Business Technology, Research, Service, Strategy
3 steps to creating a connected customer experience for service success
Harmoniser l’expérience de service pour répondre aux nouvelles attentes des clients.

We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and…

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| | Estimated reading time: 6 minutes | Business Technology, Creativity & Innovation, Research, Service, Strategy
AI, digital twins and IoT to drive the service sector toward a data-driven 2018
2018 service industry trends

With an explosive growth in new technologies to gather and use data to optimize service delivery, this will be at…

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| | Estimated reading time: 4 minutes | Business Technology, Creativity & Innovation, Digital Transformation, Research, Service, Strategy
When digital transformation and customer expectation collide: the field service predicament
Leveraging digital transformation to improve customer service

Can service organizations leverage digital transformation to improve customer service and exceed expectations? Servitization. Uberization. Driverless cars. Drones. Digital transformation…

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| | Estimated reading time: 3 minutes | Business Technology, Digital Transformation, Service, Strategy
On the day IFS acquires WorkWave, Gartner publishes its 2017 Magic Quadrant for Field Service Management, revealing that IFS has once again been positioned as a Leader
Service Employee

A few moments ago, a press release was issued announcing that IFS has acquired WorkWave. This is the biggest acquisition IFS…

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