The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…Read More
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Despite sizeable investments in customer experience evaluations such as Net Promoter Scores (NPS), reviews, satisfaction ratings and surveys, companies are neglecting to…Read More
Customers implementing an ERP solution must also carefully consider their integration and data management strategy. Moritz Roedel, Chief Technology Officer…Read More
March of last year saw us publish the findings of a major study that, among other things, touched on the…Read More
A few months back, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time,…Read More
A previous blog post debunked some common myths surrounding migrating enterprise resources to the cloud. In this post, part of…Read More
Enterprise software will reside increasingly in the cloud. In some rare situations, on-premise instances of enterprise software will be desirable—for…Read More