| | Estimated reading time: 8 minutes | Customer Experience, Moment of Service
5 Levers for Achieving Service Excellence and Standout Customer Experiences  

We know that delivering excellence in the moment of service is crucial in achieving customer satisfaction, but what exactly goes…

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| | Estimated reading time: 5 minutes | Customer Experience, Digital Transformation, Field Service Management, Service
How to Protect Your Moment of Service in the Face of the Skills Gap

The future of field services relies on working smarter and an increased focus on employee experience. The field services sector,…

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| | Estimated reading time: 4 minutes | Business Transformation, Customer Experience, Moment of Service
Customer feedback, business transformation and achieving frictionless time to value

Feedback provides organizations with rich insight into what business changes should become a priority, and why. Tom Gregory, VP Customer…

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| | Estimated reading time: 5 minutes | Customer Experience, Energy, Utilities & Resources
Utilities: The seismic shift in customer engagement

Historically, utilities equated exemplary customer experiences with delivering a safe and reliable service (electricity, gas, water). Yet as the industry…

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| | Estimated reading time: 5 minutes | Business Transformation, Customer Experience, IFS Cloud
Does “Digital Transformation Success Insurance” Exist?

A recent Customer Survey Software infographic from Gartner®1 has caught the attention of many leaders engaged in digital transformation. They…

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