Imagine an orchestra where each musician plays their instrument flawlessly but without coordination or synchronization. The result would be a…
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What is risk management? Risk management is a systematic process of identifying, assessing, prioritizing, and mitigating potential risks within an…
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One of Europe’s leading exhibitions and conferences for ITSM, service desk, and IT support professionals made a comeback last week…
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We’re thrilled to have returned to the great show that is SupportWorld Live (SWL). Gathering the IT service and support…
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Are you tired of juggling multiple service requests, departments, and vendors, all while trying to maintain a positive customer experience?…
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Even with the call to return to the office, distributed teams have continued to grow in the past couple of…
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Are you constantly troubleshooting, coding, and developing new systems? If so, you’re not alone – the IT industry is essential…
Read MoreWhat’s the deal with ITOM and DevOps?
As technology continues to evolve at an unprecedented pace with increasing complexity, the importance of ITOM and DevOps cannot be…
Read MoreWhat is ITIL service catalog management?
What is ITIL service catalog management? ITIL service catalog management refers to the process of creating, maintaining, and continually updating…
Read More7 tips on overcoming resistance to change
Whether it’s a new job, a new relationship, or a new routine, change can be both exciting and challenging. It’s…
Read More4 ways self-service can support your company culture
Innovative strategies are critical for businesses if they want to stay ahead of the competition. Self-service is one such strategy…
Read MoreHow to promote diversity in your IT hiring
By now, many of us are well aware that diversity is a key driver of business success. But even with…
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