Tom Paquin

Tom is the Director of Global Competitive Intelligence. Before joining IFS, Tom was Principal Analyst, Service Management at Aberdeen, where he worked closely with industry practitioners and software providers to help organizations navigate the technology trends transforming field service.

| | Estimated reading time: 1 minute | Service
How Long Does it take to Schedule 40,000 Service Tasks?
Service Tasks

So, how long does it take to schedule 40,000 service tasks? With IFS, you can adjust the schedules for tens…

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| | Estimated reading time: 3 minutes | Service
Planning and Scheduling Optimization and Managing Your Carbon Footprint
Carbon Footprint

A few weeks back on The Future of Field Service, I wrote an article on the importance of proper parts management and reverse logistics for…

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| | Estimated reading time: 5 minutes | Service
Is there a Place for Field Service in Retail?
Retail Field Service

I am a creature of the retail world, having spent my young and early professional life in it, both directly…

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| | Estimated reading time: 4 minutes | Allgemeines, Service
What Does Better-Than-Desktop Service Mobility Look Like for Telco Companies?
Telco

The telecommunications profession isn’t what it used to be. With new entrants to legacy businesses, the encroachment of new technologies…

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| | Estimated reading time: 3 minutes | Manufacturing, Service, Transform Your Business
Manufacturers: Does Your Mobile Strategy Leave Your Field Technicians Behind?
Service Management

Service companies generally agree that mobile operations have long-since reached a point of maturity in service. Well before smart devices,…

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| | Estimated reading time: 1 minute | Service Management, Transform Your Business
Making Service your Competitive Edge
Service Management

When people ask “What is Service Management?” the answers usually focus on the obvious: tracking, cataloging, and optimizing service operations…

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| | Estimated reading time: 4 minutes | Business Technology, Manufacturing, Service
Industrial Manufacturers: It’s Time For Outcomes-Based Service
Outcomes-Based Service

Manufacturing firms across a variety of disciplines have been looking for ways to implement more service-oriented solutions into traditional manufacturing…

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| | Estimated reading time: 4 minutes | Manufacturing, Service
What is the Service Strategy for Medical Device Manufacturers?
Service Strategy

Manufacturers across the board are waking up to the potential of servitizing previously product-oriented businesses, building out their book of…

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| | Estimated reading time: 3 minutes | Manufacturing, Service
How to Get Started with Servitization in High Tech Manufacturing

Manufacturers of technical and office equipment have, just like manufacturers from other disciplines, embraced the importance of making service a…

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| | Estimated reading time: 5 minutes | Service
Gartner’s 2020 Magic Quadrant for Field Service Management Reminds Us Why Service is So Important
Gartner MQ for Field Service Management

Tom Paquin reminds us why service is so important and what IFS’s position as Leader in the 2020 Gartner Magic…

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| | Estimated reading time: 3 minutes | Service
IFS Named a Leader for Fifth Consecutive Time in Gartner’s Magic Quadrant for Field Service Management

Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned highest in ability…

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| | Estimated reading time: 3 minutes | Partner, Service
IFS Partners with TomTom to Set the Standard for Best-in-Class Optimization
IFS and TomTom

Here at IFS, we understand that scheduling and planning optimization can be so much more than a bludgeon to lower…

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