Tom Paquin

With experience across a wide array of disciplines, Tom Paquin supplies service management industry expertise and thought leadership to IFS through his written and media content. Before joining IFS, Tom was Principal Analyst, Service Management at Aberdeen, where he worked closely with industry practitioners and software providers to help organizations navigate the technology trends transforming field service.

| | 5 minutes | Service
Gartner’s 2020 Magic Quadrant for Field Service Management Reminds Us Why Service is So Important
Gartner MQ for Field Service Management

Tom Paquin reminds us why service is so important and what IFS’s position as Leader in the 2020 Gartner Magic…

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| | 3 minutes | Service
IFS Named a Leader for Fifth Consecutive Time in Gartner’s Magic Quadrant for Field Service Management

Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned highest in ability…

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| | 3 minutes | Partner, Service
IFS Partners with TomTom to Set the Standard for Best-in-Class Optimization
IFS and TomTom

Here at IFS, we understand that scheduling and planning optimization can be so much more than a bludgeon to lower…

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| | 1 minute | Manufacturing, Service
IDC Names IFS a Leader in Field Service Management Applications for Manufacturers

Over the course of the last few years, the increasing demands of customers have led manufacturers across industries to embrace…

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| | 3 minutes | Service
Preparing your Business to Capitalize on Best-in-Class Optimization

In service, there are no shortage of systems and processes occurring on the backend that would benefit from a more…

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| | 5 minutes | Energy, Utilities & Resources, Service
The Road to Service Excellence in Telecommunications
Service in Telecommunications

Companies that have traditionally maintained transactional relationships with their customer have spent the last decade or so espousing the importance…

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| | 2 minutes | Service
Can you Accurately Measure the Business Impact of Service Technology?
service

During my time as an independent analyst covering field service, I had the opportunity to speak with countless service practitioners…

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| | 4 minutes | Cloud, Service
The State of Service Management Software Deployment is in the Cloud. Are you there yet?

A few months back, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time,…

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| | 3 minutes | Service
Reverse Logistics Software Buyer’s Guide

It’s easy for organizations to think about reverse logistics as parts management in reverse, and because of that, many firms…

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| | 2 minutes | Events
Five Ways the IFS World Conference will Make your Service Firm Better
IFS World Conference 2019

This October, IFS will once again showcase its broad and powerful technology portfolio and vision for Enterprise Resource Planning, Enterprise…

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| | 5 minutes | Service
The Death of the Service Dispatch
service dispatch IFS

Last month, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has…

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| | 6 minutes | Service, Strategy, Transform Your Business
Managing The March Towards Zero-Touch Service
Managing the March Towards Zero Touch Service

A few weeks ago, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time,…

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