Tom Paquin

With experience across a wide array of disciplines, Tom Paquin supplies service management industry expertise and thought leadership to IFS through his written and media content. Before joining IFS, Tom was Principal Analyst, Service Management at Aberdeen, where he worked closely with industry practitioners and software providers to help organizations navigate the technology trends transforming field service.

| | 3 minutes | Service
Preparing your Business to Capitalize on Best-in-Class Optimization

In service, there are no shortage of systems and processes occurring on the backend that would benefit from a more…

Read More
| | 5 minutes | Energy, Utilities & Resources, Service
The Road to Service Excellence in Telecommunications
Service in Telecommunications

Companies that have traditionally maintained transactional relationships with their customer have spent the last decade or so espousing the importance…

Read More
| | 2 minutes | Service
Can you Accurately Measure the Business Impact of Service Technology?
service

During my time as an independent analyst covering field service, I had the opportunity to speak with countless service practitioners…

Read More
| | 4 minutes | Cloud, Service
The State of Service Management Software Deployment is in the Cloud. Are you there yet?

A few months back, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time,…

Read More
| | 3 minutes | Service
Reverse Logistics Software Buyer’s Guide

It’s easy for organizations to think about reverse logistics as parts management in reverse, and because of that, many firms…

Read More
| | 2 minutes | Events
Five Ways the IFS World Conference will Make your Service Firm Better
IFS World Conference 2019

This October, IFS will once again showcase its broad and powerful technology portfolio and vision for Enterprise Resource Planning, Enterprise…

Read More
| | 5 minutes | Service
The Death of the Service Dispatch
service dispatch IFS

Last month, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time, IFS has…

Read More
| | 6 minutes | Service, Strategy, Transform Your Business
Managing The March Towards Zero-Touch Service
Managing the March Towards Zero Touch Service

A few weeks ago, Gartner released its 2019 Magic Quadrant for Field Service Management, and for the fourth consecutive time,…

Read More
| | 3 minutes | Service
Four Key Takeaways on the State of Service, As Told by Gartner’s Magic Quadrant for Field Service Management
Four Key Takeaways on the State of Service

Gartner has just released its 2019 Magic Quadrant for Field Service Management, and once again, IFS has been named a…

Read More
| | 3 minutes | Service
IFS is Named a Leader for the Fourth Consecutive Time in Gartner’s Magic Quadrant for Field Service Management
IFS Named Leader in Gartner's Magic Quadrant for FSM

Gartner has announced that, once again, IFS has been named in the Leaders’ section of the 2019 Magic Quadrant for…

Read More
| | 4 minutes | Business Technology, Digital Transformation, Service, Transform Your Business
Next-Generation AI Applications That Will Change the World of Field Service
next-generation ai

We’ve reached an important inflection when it comes to adoption of emerging tech for Digital Transformation. Use cases for Artificial…

Read More
| | 5 minutes | Digital Transformation, Service, Transform Your Business
AI: A Cornerstone of Your Digital Transformation Strategy
AI: a Cornerstone of your Digital Transformation

When business leaders think about Artificial intelligence (AI), they usually do so in one of two ways. Either they think…

Read More