Alan Laing
Managing Director, UK and Ireland
As IFS’s managing director for UK and Ireland, Alan Laing is responsible for driving significant growth across the regional business for all of IFS’s products, services and channels. Having spent more than 25 years in the technology industry, Alan brings…
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Alexander Fjelltveit
Partner Marketing Manager of Nordics and The Baltics
Alexander is Partner Marketing Manager of Nordics and The Baltics. He has a demonstrated history of working in the information technology and services industry.
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Andrew Lichey
Product Manager
Andrew Lichey is a Product Manager at IFS. With over 20 years of experience in the field service industry, he’s responsible for the IFS Field Service Management (FSM) solution. Andrew has worked closely with a number of manufacturers and service…
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Antony Bourne
President, IFS Industries
As the President of IFS Industries, Antony’s responsibilities include acting as the Global Industry Director for Industrial Manufacturing and High Tech as well as managing the other global industry directors. Antony has over 20 years experience in the IT industry,…
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Bas de Vos
Director, IFS Labs
As Director of IFS’s in-house technology think tank, IFS Labs, Bas de Vos is responsible for positioning and communicating the company’s innovation projects to illustrate the future of enterprise software. Bas and his team research and develop ideas that derive…
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Brendan Viggers
Product and Sales Support
Brendan is responsible for strategic product management activities including market research and competitor analysis, as well as development and communication of a 5 year product roadmap for the Aerospace and Defense market. He also has a role supporting the Enterprise…
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Charles Rathmann
Global Senior Marketing Content Strategist
IFS Global Senior Marketing Content Strategist Charles Rathmann is one of the most prolific authors in the enterprise software industry. He has worked in industrial marketing and journalism for more than 25 years and holds a B.S. degree in News-Editorial…
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China Martens
Freelance Content Writer
Currently a freelance content writer, China has written about why businesses choose and how they use enterprise software since the late 1990s. Her career as an ERP industry analyst and as a technology journalist has taken her around the world…
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Chris Thomassen
Senior Business Consultant
Chris is a senior business consultant for the Maritime and Offshore market at IFS where he has worked for nearly 20 years. Chris is heavily involved in Project and Asset lifecycle industries, including Oil & Gas, Shipbuilding & Ship repair…
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Christian Pedersen
Chief Product Officer
As chief product officer, Christian ensures that IFS products integrate the industry-leading functionality that customers demand, partners can proudly promote, and competitors cannot match. Partnering with IFS senior vice president, Product Development, Christian’s remit encompasses management of IFS products and…
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Christine LaVoi
Senior Client Success Manager
IFS Senior Client Manager Christine LaVoi has worked in information technology for more than 25 years, primarily in the field service management space, and is responsible for helping customers succeed with IFS Field Service Manager. She holds a B.S. degree…
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Cindy Jaudon
Regional President, Americas
As regional president for the Americas, and a member of the IFS Senior Leadership Team, Cindy Jaudon is responsible for growing the IFS footprint in the world’s largest and most demanding markets.
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Colin Beaney
Global Industry Director, Energy, Utilities & Resources
Colin is the Global Industry Director for Energy, Utilities & Resources within IFS where he has worked for nearly 15 years. Colin has been involved in implementing and project managing IFS software into many Project and Asset Intensive organisations in…
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Colin Elkins
Global Industry Director for Process Manufacturing
Colin Elkins is the Global Industry Director for Process Manufacturing at IFS, with over 20 years’ experience in ERP software solutions for process industries. Colin has been a professional consultant and senior pre-sales consultant for much of this time and…
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Dan Matthews
Chief Technology Officer
As the Chief Technology Officer (CTO) at IFS, Dan’s responsibilities encompass researching, formulating, and communicating the strategic direction for IFS Applications. To this end Dan leads the Research & Strategy unit within IFS, as well as manages IFS’s partnerships with…
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Dan Wright
Global Analyst Relations Manager
Dan Wright is a Global Analyst Relations Manager at IFS. He is responsible for IFS’s global analyst relations program, which includes managing IFS’s relationships with Gartner, IDC, Forrester, ARC Advisory and other key analysts globally. Dan has more than 25…
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David Simonsson
Presales Consultant
David is a presales consultant at IFS with a focus on Finance, BI, Procurement & Projects.
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Ellen Jaudon
Global Social Media Analyst
As Global Social Media Analyst at IFS, Ellen is responsible for managing social media marketing campaigns and implementing social media strategy to align with business goals. Ellen does this by drafting, curating and managing published content to appeal to audiences…
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Glenn Arnesen
Regional President, IFS Europe
Glenn's mission is to further strengthen IFS's market position in Scandinavia and to ensure that the positive development of the Scandinavian business continues, both in terms of growth and an even greater number of satisfied customers. Since joining IFS in…
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Graham Grose
Vice President and Industry Director, IFS, Aerospace & Defense Business Unit
Graham Grose is responsible for supporting all IFS business development within the A&D industry, together with associated industry marketing and overall product direction. Graham has specialized in the supply of Logistics IS tools in a variety of senior appointments within…
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Guest Blogger
Guest bloggers cover the latest industry news. With experience in the technology industry, these bloggers bring unique perspectives in their roles as industry analysts, partners and IFS customers.
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Haydn Pinnell
Global Alliances Director
As IFS’s global alliances director with a special focus on Accenture, Haydn Pinnell is responsible for leveraging the scale and reach of the global systems integrator to provide customers with even greater choice in service delivery. Having worked most of…
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Jakob Björklund
Senior Advisor, Manufacturing & Supply Chain
Jakob Bjorklund holds a master of science in industrial engineering and management from the University of Linköping. In his 21 years with IFS, he has been involved with consulting, sales and marketing, and product strategy for process manufacturing and supply…
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James Elliott
Director, MRO Product Line at the Aerospace and Defense Business Unit
James Elliott is Director of the MRO Product Line at the Aerospace and Defense Business Unit at IFS. With a wealth of experience spanning the airline, defense, OEM and MRO market verticals, James has worked with aviation organizations on the…
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Jane Keith
In her role at IFS, Jane leads the human resources program to ensure optimal employee engagement, recruitment, talent management, and business HR across the global organization. With trust, quality, and transparency as guiding principles, Jane’s aim is to create a…
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Jeff Pike
Head of Strategy and Marketing
Jeff has worked in A&D and IT for more than 30 years having spent some 20 years as a Royal Air Force senior officer specialising in a number of Logistics areas; Operational Logistics, Senior Programme management of a number of…
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Jodi Egan
Senior Events Manager
Jodi is a highly driven Senior Events Manager with more than 10 years experience of national and international event delivery from within client and agency sectors.
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Katherine James
Vice President of Sales
As IFS Vice President of Sales, Katherine James is responsible for the organization’s strategy, development and execution within her territory. She is a transformational leader and senior sales executive with more than 20 years of experience in the enterprise software…
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Kenny Ingram
Global Industry Director, Engineering, Construction & Infrastructure
Kenny is the Global Industry Director for the following industries: Construction, Contracting, Engineering, Infrastructure and Shipbuilding. In addition he is heavily involved in other Project and Asset Lifecycle industries including Oil and Gas, Energy, Utilities and Defence. Kenny's main responsibilities…
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Kevin Deal
Vice President for Aerospace and Defense, IFS North America
Kevin is responsible for all aspects of IFS in Aerospace and Defense within North America, and has been in the A&D IT business for over 25 years. Prior to joining IFS, Kevin held a number of roles as Director of…
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Laerke Kjærulff
VP Operations & Business Improvement
As VP Operations & Business Improvement, Lærke Kjærulff is responsible for Business Operations and Business Improvement in Europe. Lærke joined IFS in June 2014 although had previously been working for IFS as an external consultant. Lærke has over 15 years’…
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Lyndsey Rojas
Director of Communications
Lyndsey Rojas has a background in product marketing and marketing communications, and has spent the past 10 years developing and managing analyst relations programs for technology companies. At IFS, Lyndsey works closely with the IFS leadership team to develop and…
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Magne Halvorsen
Global Industry Director for Oil and Gas at IFS
Magne Halvorsen focuses on digitalization and modern, integrated business solutions for oil and gas companies. He specializes in defining and communicating the optimal business solutions for existing and potential IFS clients. Magne also has roles in sales, business development, solution…
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Mark Brewer
Global Industry Director for Service Management
Mark Brewer is the Global Industry Director for Service Management at IFS. Mark is a recognized thought leader in the industry and has been helping organizations drive business transformation for over 20 years. He has worked for some of the…
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Mark Martin
Director, Commercial Operator Product Line, Aerospace & Defence Business Unit
Mark Martin is responsible for helping commercial aviation organization operators increase efficiency, lower costs and perform maintenance more effectively while meeting stringent performance targets and ensuring industry compliance.
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Marne Martin
President of IFS Service Management BU & CEO of WorkWave
As both President of IFS Service Management and CEO of WorkWave, Marne’s focus is to continue to elevate the strategic importance of service management to the success of the overall IFS business. Marne works strategically to ensure the entire portfolio…
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Martin Gunnarsson
Product Director & ERP Evangelist
Martin is Product Director and ERP Evangelist at IFS R&D, with two decades experience of working with ERP software, and a passion for product strategies, innovations, marketing and sales. Martin has gained a broad experience of global business thanks to…
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Matt Smith
Global Chief Architect
As Global Chief Architect, Matt applies his passion for complex problem solving using scientific method to ensure customers derive maximum value from their IFS solutions. Together with his crack team of value engineers, Matt works tirelessly to grow the company’s…
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Matt Tobin
Vice President of Marketing & Sales, Aviation & Defense
In his role, Matt provides strategic and operational leadership for the business unit’s global sales and marketing teams. He is responsible for developing and driving sales strategy across all market segments, both through the business unit’s direct sales team as…
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Megan Schwartzer
Marketing Specialist
Megan is a Marketing Specialist, with focus on demand generation in Service Management for IFS North America. She engages with industry experts in service management to understand business challenges within service organizations, and highlight the solutions IFS has to offer…
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Merlin Knott
Global Head of Channel
As Global Head of Channel at IFS, Merlin brings with him more than 20 years of sales and business experience. Previously a Senior Vice President of Sales for SAP in Europe, he has also held senior entrepreneurial and sales positions…
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Michael Ouissi
Chief Customer Officer
Michael Ouissi is IFS’s Chief Customer Officer (CCO), a global role that brings together all of the company’s customer-facing functions in order to deliver to each customer a globally harmonized, superior customer experience and maximum business value from their investment…
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Mikael Hultin
Business Solution Consultant
Mikael has a long experience within the world of ERP solutions, including areas such as development, implementation and sales processes. As a business solution consultant, Mikael has outstanding expertise within Supply Chain Management and Manufacturing. Mikael has a degree from…
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Nadine Etong
Nadine Etong is Director of the MRO Product Line at the Aerospace and Defense Business Unit at IFS. With over ten years of professional services, product management and marketing experience in the Aerospace & Defense market, Nadine has worked closely…
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Oliver Pilgerstorfer
As CMO, Oliver is responsible for IFS’s global marketing and communications activities. With his team, he is on a mission to increase the company’s visibility, as well as attract and retain a loyal IFS following. Oliver’s experience spans founding and…
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Olle Alvemark
Industry Director, Manufacturing, IFS Scandinavia
As an Industry Director for IFS Manufacturing in Scandinavia, Olle’s responsibilities include building strong relationships within the manufacturing industry to help identify, guide and resolve issues a manufacturer may face. Olle has a Master of Industrial Engineering from Chalmers University…
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Örjan Ekström
Solution Advisor
As Solution Advisor for IFS Scandinavia, Örjan advices both new and existing customers on Supply Chain related initiatives. He plays a key role in forums, such as Reference Groups. Advisory Councils and Early Adopter projects, influencing future development of IFS…
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Pedro Pereira
Pedro Pereira is a freelance writer based in Massachusetts with more than two decades of experience covering and analyzing the IT channel and technology. Currently, he focuses on security, IoT, cloud and artificial intelligence.
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Per Åsberg
Senior Global Brand Manager
Per is responsible for brand management at IFS, including CSR, messaging and brand metrics. Prior to IFS, Per was one of the people behind a market research start-up company and is a real expert on data analysis and marketing metrics.
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Raymond Jones
Vice President of Cloud Operations
Raymond Jones, Vice President of Cloud Operations at IFS, is a senior international software leader with a solid technical background and broad experience in sales, operations and high level customer advocacy. Prior to joining IFS he has held customer advocacy,…
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Roy Chan
ASEAN Strategic Market Development Coordinator
Roy Chan is the ASEAN Strategic Market Development Coordinator for IFS’s Aerospace & Defense Center of Excellence. He heads a major expansion to continue to strengthen the company's position in the booming ASEAN aerospace and defense market. Prior to joining…
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Roy Wagemans
Director Business Operations, Global Consulting
With an international career spanning more than 25 years and with degrees in business and systems analysis, Roy is responsible for taking IFS’ products to market. After his studies he worked as project manager in the automotive industry for Nissan…
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Sakari Jorma
Senior Vice President, Technology Alliances
Leading the global technology alliances program, Sakari has a broad remit to develop existing relationships and onboard new partners to ensure the IFS product portfolio remains ahead of the curve in terms of current and emerging technologies. With a solid…
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Sal Laher
Chief Digital and Information Officer
Sal is Chief Digital and Information Officer (CDIO) at IFS. His appointment in 2019 sees him lead the talented team that is driving all information technology, as well as the continued digitization and automation transformation of IFS.
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Sarah Nicastro
Field Service Evangelist
Sarah brings to IFS over a decade of experience covering the trends, technologies and business drivers that most impact end users of field service solutions from her tenure as Editor-in-Chief at Field Technologies Online. During her time at FTO, Sarah’s…
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Stefan Issing
Global Industry Director, Automotive
Stefan Issing is the Global Industry Director for Automotive. Stefan holds a diploma degree in computer science from the University of Wuerzburg. In his nine years with IFS, he has been involved with automotive and supply chain management consulting, sales…
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Stephen Jeffs-Watts
Senior Advisor—Service Management, R&D
As Senior Advisor for Service Management at IFS Research & Development, Stephen Jeffs-Watts is responsible for product strategy for IFS Field Service Management and the Service-Centric ERP capability in IFS Applications. Stephen collaborates with customers, analysts and industry groups to…
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Stephen Keys
As regional president of IFS’s business in Asia Pacific & Japan, Middle East & Africa, Stephen is responsible for growing IFS’s presence across the region, which involves building a strong customer base, expanding the company’s network of quality partners, and…
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Steve Treagust
Global Industry Director for Finance, HCM & Strategy
With 2 decades of proven experience in providing cost control and risk mitigation systems to multibillion-dollar programs, Steve delivers commercial intelligence to elevate IFS focussed Industries. His role includes thought leadership, product direction and communications on Financial, People and Strategic…
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Susannah Richardson
Marketing Director for IFS Field Service and Contact Centre Solutions
As Marketing Director for IFS Field Service and Contact Centre solutions, Susannah is focussed on demand generation and product marketing within the UK market. Prior to IFS, Susannah led the marketing and business development teams for mplsystems and transformed the…
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Tom DeVroy
Product Evangelist - Service Management
Tom DeVroy has over 30 years of experience in high tech service operations including work with hardware, software and consulting firms, as well as premier global service organizations like Ericsson, DHL, Xerox, and Ingenico. He holds a degree in business…
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Tom Paquin
Senior Content Marketing Manager, Field Service
With experience across a wide array of disciplines, Tom Paquin supplies service management industry expertise and thought leadership to IFS through his written and media content. Before joining IFS, Tom was Principal Analyst, Service Management at Aberdeen, where he worked…
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Tom Smith
Vice President Marketing Operations
Tom is the Vice President Marketing Operations at IFS. Tom has more than 15 years’ experience from the IT industry and has had various different leadership roles in IFS and IBM.
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Warren Zietsman
Managing Director of IFS Australia & New Zealand
Warren Zietsman is the Managing Director of IFS Australia & New Zealand, focusing on providing value to mid-large organisations through the delivery of modern enterprises business systems. He supports customers’ business goals through offices in Sydney, Melbourne, Brisbane and Perth…
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