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Many leading service organizations have been on a digital transformation journey for some time – those companies have been well-positioned…

With many employees working at home for the first time, service desks are under pressure to handle an unprecedented spike in…

Over the last few years, OEMs and other manufacturing companies began their transformation journeys, addressing the technology-driven changes to the…

Our lives, personal and professional, have been forever changed over the course of the last couple of months as we’ve…

Many of us right now are at home, except for the essential workers that provide the products and services that…

Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1]

Enterprise Service Management (ESM) – “the use of IT service management (ITSM) principles and capabilities in other business areas to…

See why the Internet of Things (IoT) is one of the biggest buzz words in the business press today, particularly…

Does your company want to… Manage the technicians and engineers you send out on service calls more efficiently so you…

Companies that have traditionally maintained transactional relationships with their customer have spent the last decade or so espousing the importance…

Field service is evolving enormously in recent years and technology and customer expectations will continue to advance just as quickly….

During my time as an independent analyst covering field service, I had the opportunity to speak with countless service practitioners…