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While there isn’t a specific threshold for “too much” or “too little” artificial intelligence, every organization should take great care…

Field service management (FSM) is beginning to get a lot of attention and it’s easy to see why. Intelligently managing…

Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are…

In recent years, the service industry has seen massive change with disruptive technology and higher customer expectations, but one thing…

In this series we’ve discussed the service buzzwords I believe deserve the most attention in 2018 and in my last…

Previously, we discussed the impact the Internet of Things can have on a service organization. Our final buzzword is key…

Previously, we discussed the importance of delivering seamless customer service throughout the entire service lifecycle. In this blog we’ll discuss…

In my last blog I explained the experience outcome economy using a cup of coffee as an example. In this…

It’s an exciting time to be involved in the service industry, but with so many technology buzzwords flying around—artificial intelligence,…

To deliver in the new energy paradigm, suppliers need to focus on two key areas – technology and service provision….

The global aviation market may have just experienced its most profitable period ever. Yet, with mega airline mergers and acquisitions…

Imagine trying to manage one-of-a-kind mining machinery miles underground, and wind turbine on hillsides or in the sea. Imagine an inventory of over 56 million parts. Well, IFS FSM managed it, and now Eickhoff are upgrading to FSM 5.7.