This is a short story about a belt, that thing we wear around our waists. It’s also about the power…
Read MoreService design: Why the little things matter
IFS Field Service Predictions: 4 Themes That Will Define the Service Landscape in 2024
2023 brought with it new trends to interpret, fresh challenges to navigate, and, of course, lessons to learn. In 2024,…
Read MoreIFS Predictions 2024: AI will revolutionize Service, driving altogether new, smarter use cases: Five Significant AI-fueled Service Trends
As generative Artificial Intelligence (AI) and machine learning pervade more and more operations and processes across the service sector, Mark…
Read MoreA personal reflection on recognition: What it means to be recognized as a Service Visionary 100
The Service Visionaries 100 awards stand as a symbol of excellence in the service industry. Announced in October, the service…
Read MoreThe Human Element in AI: Enhancing Field Service Dispatch for Maximum Impact
Scheduling service technicians efficiently poses a significant challenge for many companies today. With high volumes of jobs and resources, customer…
Read MoreWhy Service Life-Cycle Management Is Vital for Asset-Centric Services
Organizations today face increasing challenges due to complex workflow systems, asynchronous data, and disconnected workforces. On top of this, businesses…
Read MoreWhat is a ‘Service Visionary’ (And Why Should the C-Suite Take Note)?
This year, IFS and Hot Topics partnered to launch an exciting new initiative called the Service Visionaries Top 100. If…
Read MoreWhat is Employee Service Management?
Employee Service Management is a comprehensive strategy that goes beyond the traditional paradigms of HR and IT Service Management (ITSM). …
Read MoreOvercoming Barriers to Field Service Technology Adoption: Building a Compelling Business Case for Success
In today’s fast-paced business landscape, field service organizations are under mounting pressure to adopt advanced technologies. These innovations promise significant…
Read MoreMastering Service Life Cycle Management: Key Strategies for Manufacturing Success
In a recent webinar, Marne Martin, the Chief Strategy Officer at IFS, explored Service Life Cycle Management and why it…
Read MoreA People-Centric Guide to Enterprise Service Management (ESM)
With Enterprise Service Management (ESM), organizations can streamline their service delivery processes, improve customer satisfaction, and foster a culture of…
Read MoreFive megatrends revolutionizing manufacturing and service, and why a cross-functional approach is essential.
The world is changing more unpredictably than ever. Disruptions are intensifying, occurring faster and with greater impact, and no event…
Read More
