Ed Perez

Ed Perez is a Solution Consulting Manager at IFS’ ESM (IFS assyst) unit. He has over 20 years of IT industry experience in planning and designing technology solutions. Ed focuses on utilizing the best approach and the most appropriate technology and resources to solve business problems and provide customers with a superior advantage in IT. Ed's skills within ITSM have provided valuable for major software companies such as IBM, HP, BMC Software, and others.

| | Estimated reading time: 4 minutes | assyst Blog
6 ESM upgrade tips for better performance

What’s the Deal with ESM? Organizations constantly face a myriad of challenges in delivering efficient and effective services across various…

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| | Estimated reading time: 7 minutes | assyst Blog
10 ways ESM can supercharge HR

Enterprise Service Management, for the uninitiated, is not a superhero with a cape, but it sure can work wonders in…

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| | Estimated reading time: 4 minutes | assyst Blog
7 secrets to getting digital transformation right
7 secrets to getting digital transformation right

Why is digital transformation so difficult? Digital transformation… the phrase that evokes images of streamlined processes, increased efficiency, and a…

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| | Estimated reading time: 5 minutes | assyst Blog
How ESM supports your distributed workforce
How ESM supports your distributed workforce

Even with the call to return to the office, distributed teams have continued to grow in the past couple of…

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| | Estimated reading time: 5 minutes | assyst Blog
How to promote diversity in your IT hiring
How to promote diversity in your IT hiring

By now, many of us are well aware that diversity is a key driver of business success. But even with…

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| | Estimated reading time: 5 minutes | assyst Blog
8 ways to manage stress in your IT team
8 ways to manage stress in your IT team

Stress is a common issue in the workplace, with a recent Gallup report stating that 44% of employees experience a…

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| | Estimated reading time: 5 minutes | assyst Blog
How to Attract IT Talent
How to attract IT talent

As technology continues to play an integral role in business operations, tech talent is undoubtedly sought-after across industries. It’s not…

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| | Estimated reading time: 15 minutes | assyst Blog
What is ITSM? | IT Service Management Explained | ITSM Vs ITIL
What is ITSM? | IT Service Management Explained | ITSM Vs ITIL

ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an…

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| | Estimated reading time: 12 minutes | assyst Blog
What is problem management? | Problem management explained and best practices
What is problem management? | Problem management explained and best practices

What is problem management? Problem management is a key ITSM process that identifies and resolves the underlying causes of incidents…

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| | Estimated reading time: 3 minutes | assyst Blog
What’s new in IFS assyst 11.5?
What’s new in IFS assyst 11.5?

Earlier this month, we excitedly announced the go-live of the latest IFS assyst release, 11.5. This newest version of our…

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| | Estimated reading time: 3 minutes | assyst Blog
Gartner: 6 Smart Steps for ITSM Tool Selection Success
Gartner: 6 Smart Steps for ITSM Tool Selection Success

  If you’re thinking about buying a new ITSM solution, read Gartner’s insights on the steps to take and aspects…

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| | Estimated reading time: 5 minutes | assyst Blog
Omnichannel Service Desk Strategy: 3 Things You Need to Know
Omnichannel Service Desk Strategy: 3 Things You Need to Know

Part of our Omnichannel ITSM series. Good service desk strategy doesn’t happen by accident. You need to think about how you are…

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