Even with the call to return to the office, distributed teams have continued to grow in the past couple of…Read More
Ed Perez is a Solution Consulting Manager at IFS’ ESM (IFS assyst) unit. He has over 20 years of IT industry experience in planning and designing technology solutions. Ed focuses on utilizing the best approach and the most appropriate technology and resources to solve business problems and provide customers with a superior advantage in IT. Ed's skills within ITSM have provided valuable for major software companies such as IBM, HP, BMC Software, and others.
How ESM supports your distributed workforce
How to promote diversity in your IT hiring
By now, many of us are well aware that diversity is a key driver of business success. But even with…Read More
8 ways to manage stress in your IT team
Stress is a common issue in the workplace, with a recent Gallup report stating that 44% of employees experience a…Read More
How to Attract IT Talent
As technology continues to play an integral role in business operations, tech talent is undoubtedly sought-after across industries. It’s not…Read More
What is ITSM? | IT Service Management Explained | ITSM Vs ITIL
ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an…Read More
What is problem management? | Problem management explained and best practices
What is problem management? Problem management is a key ITSM process that identifies and resolves the underlying causes of incidents…Read More
What’s new in IFS assyst 11.5?
Earlier this month, we excitedly announced the go-live of the latest IFS assyst release, 11.5. This newest version of our…Read More
Gartner: 6 Smart Steps for ITSM Tool Selection Success
If you’re thinking about buying a new ITSM solution, read Gartner’s insights on the steps to take and aspects…Read More
Omnichannel Service Desk Strategy: 3 Things You Need to Know
Part of our Omnichannel ITSM series. Good service desk strategy doesn’t happen by accident. You need to think about how you are…Read More
What is an IT ticketing system (and how to find the best one)?
What is an IT ticketing system? An IT ticketing system enables IT helpdesk or support teams to easily receive and…Read More
Confused About the ITIL 4 Service Value Chain?
The Service Value Chain is the operating model for ITIL 4. But what does this really mean? We look at…Read More
Within 10 years, 70% of value created by organizations will be digitally enabled
When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he…Read More