Ed Perez

Ed Perez is a Solution Consulting Manager at IFS’ ESM (IFS assyst) unit. He has over 20 years of IT industry experience in planning and designing technology solutions. Ed focuses on utilizing the best approach and the most appropriate technology and resources to solve business problems and provide customers with a superior advantage in IT. Ed's skills within ITSM have provided valuable for major software companies such as IBM, HP, BMC Software, and others.

| | Estimated reading time: 5 minutes | assyst Blog
How to Attract IT Talent
How to attract IT talent

As technology continues to play an integral role in business operations, tech talent is undoubtedly sought-after across industries. It’s not…

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| | Estimated reading time: 15 minutes | assyst Blog
What is ITSM? | IT Service Management Explained | ITSM Vs ITIL
What is ITSM? | IT Service Management Explained | ITSM Vs ITIL

ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an…

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| | Estimated reading time: 12 minutes | assyst Blog
What is problem management? | Problem management explained and best practices
What is problem management? | Problem management explained and best practices

What is problem management? Problem management is a key ITSM process that identifies and resolves the underlying causes of incidents…

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| | Estimated reading time: 3 minutes | assyst Blog
What’s new in IFS assyst 11.5?
What’s new in IFS assyst 11.5?

Earlier this month, we excitedly announced the go-live of the latest IFS assyst release, 11.5. This newest version of our…

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| | Estimated reading time: 3 minutes | assyst Blog
Gartner: 6 Smart Steps for ITSM Tool Selection Success
Gartner: 6 Smart Steps for ITSM Tool Selection Success

  If you’re thinking about buying a new ITSM solution, read Gartner’s insights on the steps to take and aspects…

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| | Estimated reading time: 5 minutes | assyst Blog
Omnichannel Service Desk Strategy: 3 Things You Need to Know
Omnichannel Service Desk Strategy: 3 Things You Need to Know

Part of our Omnichannel ITSM series. Good service desk strategy doesn’t happen by accident. You need to think about how you are…

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| | Estimated reading time: 14 minutes | assyst Blog
What is an IT ticketing system (and how to find the best one)?
What is an IT ticketing system (and how to find the best one)?

What is an IT ticketing system? An IT ticketing system enables IT helpdesk or support teams to easily receive and…

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| | Estimated reading time: 6 minutes | assyst Blog
Confused About the ITIL 4 Service Value Chain?
What next? How to Apply Mission-Based Prioritisation to IT

The Service Value Chain is the operating model for ITIL 4. But what does this really mean? We look at…

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| | Estimated reading time: 4 minutes | assyst Blog
Within 10 years, 70% of value created by organizations will be digitally enabled
Within 10 years, 70% of value created by organizations will be digitally enabled

When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he…

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| | Estimated reading time: 4 minutes | assyst Blog
Continuous Improvement and the Importance of a Growth Mindset
Continuous Improvement and the Importance of a Growth Mindset

If you’re struggling to drive continual service improvement, it may be because there are cultural barriers to overcome.

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| | Estimated reading time: 3 minutes | assyst Blog
The 4 Dimensions of ITIL 4: Partners & Suppliers
ITSM ITIL 4 The 7 Guiding Principles of ITIL 4: Think and work holistically

The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and…

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| | Estimated reading time: 3 minutes | assyst Blog
The 7 Guiding Principles of ITIL 4: Optimize and automate
ITSM ITIL 4 The 7 Guiding Principles of ITIL 4: Think and work holistically

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…

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