Craig Whytock

With over 16 years of IT Service Management experience, Craig Whytock is a Solutions Consultant for ESM (IFS assyst) at IFS, with a focus on helping organizations realize maximum value gains from ITSM/ITOM. With his wealth of knowledge in the ITSM space, Craig has worked closely with numerous clients to understand their most pressing challenges and propose the best solutions that align with their goals.

| | Estimated reading time: 9 minutes | assyst Blog
Best ITSM Software: 25 Essential Questions to Ask

As organizations strive for efficiency, adaptability, and seamless IT services, choosing the right ITSM software is a critical decision that…

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| | Estimated reading time: 7 minutes | assyst Blog
What is release management in ITIL?

Release management is a structured process for planning, coordinating, and controlling the movement of software releases into production environments. It…

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| | Estimated reading time: 5 minutes | assyst Blog
How ESM breaks business silos
How ESM breaks business silos

Imagine an orchestra where each musician plays their instrument flawlessly but without coordination or synchronization. The result would be a…

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| | Estimated reading time: 6 minutes | assyst Blog
6 tell-tale signs of burnout in your IT team (and what you can do about it)
6 tell-tale signs of burnout in your IT team (and what you can do about it)

Are you constantly troubleshooting, coding, and developing new systems? If so, you’re not alone – the IT industry is essential…

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| | Estimated reading time: 5 minutes | assyst Blog
5 things that make for a successful implementation
5 things that make for a successful implementation

As businesses continue to innovate and adopt new technologies, successful implementation becomes a critical factor in achieving the desired outcomes….

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| | Estimated reading time: 6 minutes | assyst Blog
Why Employee Experience is Important
why employee experience is important

With employee disengagement costing the global economy $7.8 trillion, it’s a problem that businesses can’t simply ignore. So, it’s no…

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| | Estimated reading time: 13 minutes | assyst Blog
What is IT change management? | The importance of the IT change management process
What is IT change management? | The importance of the IT change management process

What is IT change management? Change management, or change enablement, is the process that helps you to effectively implement any…

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| | Estimated reading time: 6 minutes | assyst Blog
Service Desk Challenges: Increase First-Time-Fix Rate
Service Desk Challenges: Increase First-Time-Fix Rate

This is article 3 in a series of 8. Go to article 1 in the series here. The Challenge When…

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| | Estimated reading time: 5 minutes | assyst Blog
What’s Wrong with the First Call Resolution Metric?
What's Wrong with the First Call Resolution Metric?

For many service desks, First Call Resolution (FCR) is the “holy grail” of metrics, but should it be? Like any…

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| | Estimated reading time: 13 minutes | assyst Blog
Key strategies for reducing service desk calls
Key strategies for reducing service desk calls

The service desk plays an integral role in IT service management. It’s the single point of contact between the service…

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| | Estimated reading time: 13 minutes | assyst Blog
What is IT Governance (ITG) and why does it matter?
What is IT Governance (ITG) and why does it matter?

What is IT Governance? IT governance (ITG) is the process of managing and controlling key IT capability decisions to improve…

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| | Estimated reading time: 5 minutes | assyst Blog
6 tips to improve your ITOM strategy
6 tips to improve your ITOM strategy

According to Gartner’s latest survey, 74% of technology investments are funded by business units outside of IT. 5m read

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