Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of…
Read MoreAlfa Laval Drives Service Excellence with Remote Assistance
IFS Named a Leader for Fifth Consecutive Time in Gartner’s Magic Quadrant for Field Service Management
Gartner has named IFS a Leader in the Magic Quadrant for Field Service Management with IFS positioned highest in ability…
Read MoreDigital business: 5 crucial factors when choosing a service provider
Digitalization is not only the indisputable future, but also the gateway to growth, longevity, and better business decisions. Why go…
Read MoreThe Key to Self-Service Support Adoption
Winning at Self-Service Support Relies on Knowing What Users Really Want The #1 reason why self-service initiatives fail is lack…
Read MoreDeliver service with a mind towards customer and employee safety
Having gone through the first global pandemic most of us can remember will change the way we think about a…
Read MoreService Desk Challenge: Increase IT Customer Satisfaction
This is article 6 in a series of 8. Read article 1 in the series here. The Challenge The service…
Read MoreService Desk Challenges: Reduce Call Volumes
This is article 2 in a series of 8. Go to number 1 in the series here. The Challenge A…
Read MoreService Desk Challenges: Find, Keep, and Motivate Your Staff
This is article number 1 in a series of 8. The Challenge The quality of your IT customer experience mainly relies on the calibre…
Read MoreTaking Advantage of the Convergence of Sales and Service
Over the last few years, we’ve seen the incredible power of service take its rightful place as a key driver…
Read More6 Ways Automation and AI are Transforming Service Desks
Home Working: 5 Challenges your Service Desk is Facing…and How You Can Solve Them
IDC Names IFS a Leader in Field Service Management Applications for Manufacturers
Over the course of the last few years, the increasing demands of customers have led manufacturers across industries to embrace…
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