In the realm where every interaction with your brand is a pivotal moment, there’s a force shaping the narrative—omnichannel Enterprise…
Read More
As a Marcom Manager at IFS’ ESM (IFS assyst) unit, Hannah Mandapat is responsible for defining, refining, and delivering content to promote the IFS assyst brand. Hannah has over five years of experience in the technology space, having worked in various marketing roles involving copywriting, social media management, and email marketing. She has a demonstrated history of working in startups to growing companies, including Dext and Cezanne HR.
How omnichannel ESM elevates the customer experience
7 ways to get that executive buy-in for your IT investment
Whether it’s implementing cutting-edge technologies, upgrading systems, or optimizing processes, IT investments are critical for organizations in enhancing efficiency, competitiveness,…
Read MoreOsca and IFS assyst at SITS 2023 (The Service Desk and IT Support Show)
One of Europe’s leading exhibitions and conferences for ITSM, service desk, and IT support professionals made a comeback last week…
Read MoreWhat is ITIL service catalog management?
What is ITIL service catalog management? ITIL service catalog management refers to the process of creating, maintaining, and continually updating…
Read More8 customer-centric KPIs for IT
The success of any IT department is largely dependent on its ability to deliver value to its customers. The traditional…
Read MoreWhat is a CMDB (Configuration Management Database)? – A Quick Guide
What is a CMDB and How Does it Work? A CMDB or Configuration Management Database is your digital filing system,…
Read MoreGITEX Global: A Showcase of Innovation
Thousands of miles away from the successful IFS Unleashed event, our Middle East team brought the same electrifying energy to…
Read MoreIFS Unleashed: A Great Collection of Exciting Moments
After much anticipation, IFS kicked off Unleashed in Miami, Florida – and what a thrilling week it has been!
Read MoreWhat is IT Incident Management? (Best Practice and Processes)
IT incident management is an ITSM process that is used to resolve IT service disruptions and get interrupted services up…
Read MoreThe 7 Guiding Principles of ITIL 4: Think and work holistically
The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…
Read MoreService Desk Challenges: Planned vs Unplanned Work
Unplanned work (things you didn’t know you needed to do when you started your day) gets in the way of…
Read MoreHow to Quick-Start Proactive Problem Management
No matter how efficient your incident management process, you will always have more incidents than you can handle—until you get…
Read More
