Hannah Mandapat

As a Marcom Manager at IFS’ ESM (IFS assyst) unit, Hannah Mandapat is responsible for defining, refining, and delivering content to promote the IFS assyst brand. Hannah has over five years of experience in the technology space, having worked in various marketing roles involving copywriting, social media management, and email marketing. She has a demonstrated history of working in startups to growing companies, including Dext and Cezanne HR.

| | Estimated reading time: 2 minutes | assyst Blog
GITEX Global: A Showcase of Innovation
GITEX Global: A Showcase of Innovation

Thousands of miles away from the successful IFS Unleashed event, our Middle East team brought the same electrifying energy to…

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| | Estimated reading time: 4 minutes | assyst Blog
The 7 Guiding Principles of ITIL 4: Think and work holistically
ITSM ITIL 4 The 7 Guiding Principles of ITIL 4: Think and work holistically

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…

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| | Estimated reading time: 3 minutes | assyst Blog
Service Desk Challenges: Planned vs Unplanned Work
Service Desk Challenges: Planned vs Unplanned Work

Unplanned work (things you didn’t know you needed to do when you started your day) gets in the way of…

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| | Estimated reading time: 12 minutes | assyst Blog
How to Quick-Start Proactive Problem Management
HOW TO QUICK-START PROACTIVE PROBLEM MANAGEMENT - banner

No matter how efficient your incident management process, you will always have more incidents than you can handle—until you get…

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| | Estimated reading time: 5 minutes | assyst Blog
ITSM HACK #3: 6 secrets for supercharging the IT help desk
ITSM HACK #3: 6 secrets for supercharging the IT help desk

The IT help desk plays an integral role in establishing ITSM best practices in the organization, as they act as…

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| | Estimated reading time: 2 minutes | assyst Blog
IFS assyst named a winner for the 2022 Sales and Marketing Technology Awards
IFS assyst named a winner for the 2022 Sales and Marketing Technology Awards

We’re pleased to share that IFS assyst is named as a winner at this year’s Sales and Marketing Technology Award,…

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| | Estimated reading time: 6 minutes | assyst Blog
How Advanced Service Desk Chatbots Work
How Advanced Service Desk Chatbots Work -banner

A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for…

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| | Estimated reading time: 30 minutes | assyst Blog
8 Big IT Service Desk Challenges…and How to Use ITSM to Solve Them

Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them….

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| | Estimated reading time: 9 minutes | assyst Blog
What is the ITIL 4 Service Value System?
What is the ITIL 4 Service Value System?

The Service Value System is the core of ITIL 4. In this article, we’ll walk you through it to help you…

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| | Estimated reading time: 4 minutes | assyst Blog
3 Ways Technology Can Help HR Rebuild the Employee Experience
3 Ways Technology Can Help HR Rebuild the Employee Experience

The employee experience has never mattered more – and the pressure on HR teams to improve it has never been…

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| | Estimated reading time: 6 minutes | assyst Blog
3 questions CIOs should be asking their I&O teams…but probably aren’t
3 questions CIOs should be asking their I&O teams...but probably aren't

In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can…

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