Whether it’s a new job, a new relationship, or a new routine, change can be both exciting and challenging. It’s…Read More
Stephane Maes is the CTO and CPO of ESM (IFS assyst) at IFS. An innovator and disruptor, he pragmatically delivers on changing industries, creating new markets and products, or turning around and transforming portfolios. With more than 25 years of experience in the high-tech industry, Stephane has had a big impact on systems that everybody uses every day. Prior to IFS, he held executive positions at Micro Focus, AT&T Bell Laboratories, IBM, Oracle, Huawei, and Ericsson.
7 tips on overcoming resistance to change
10 rookie mistakes CIOs should avoid
As a Chief Information Officer (CIO), you are responsible for overseeing the technology initiatives and strategies of an organization. Your…Read More
What is Knowledge Management? Knowledge Management Explained
What is Knowledge Management? Knowledge management is the process of gathering, organizing, analyzing, and distributing knowledge across an organization to…Read More
What is ITOM (IT operations management)? | ITOM explained | ITOM vs ITSM vs ITAM
What is IT operations management (ITOM)? IT operations management (ITOM) is a set of processes responsible for building, managing, and…Read More
Is Peer IT Support Right for Your Organization?
Peer support is happening in your organization. It’s happening in every organization. Yet research firm Gartner Inc. say only 1%-5%…Read More
ITSM HACK #1: 5 Tips for remote IT onboarding
Good IT service management practice doesn’t just happen. It requires multiple trials and errors to get right and involves a…Read More
How to get Budget for Modern ITSM Technology
In the current context, CEOs and CFOs are focused on managing cash flow and are cautious about spending. But at…Read More
What is IT Operations Automation and what are its top benefits?
What is IT operations automation? IT operations automation refers to the system that enables the execution of key processes without…Read More
What is Enterprise Service Management (ESM)?
Enterprise Service Management is about applying a service-oriented business model to the way your organization works internally. It is an operational…Read More
Re-Live SITS 2022 (The Service Desk and IT Support Show)
At long last, SITS (The Service Desk and IT Support Show) opened their doors for a great 2-day show.Read More
6 automation trends you need to know for 2022
2022 will be the year of hyperautomation—organizations using automation tech everywhere they can to shift routine workloads off people and…Read More