Stephane Maes

Stephane Maes is the CTO and CPO of ESM (IFS assyst) at IFS. An innovator and disruptor, he pragmatically delivers on changing industries, creating new markets and products, or turning around and transforming portfolios. With more than 25 years of experience in the high-tech industry, Stephane has had a big impact on systems that everybody uses every day. Prior to IFS, he held executive positions at Micro Focus, AT&T Bell Laboratories, IBM, Oracle, Huawei, and Ericsson.

| | Estimated reading time: 11 minutes | assyst Blog
What is ITOM (IT operations management)? | ITOM explained | ITOM vs ITSM vs ITAM
What is ITOM (IT operations management)? | ITOM explained | ITOM vs ITSM vs ITAM

What is IT operations management (ITOM)? IT operations management (ITOM) is a set of processes responsible for building, managing, and…

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| | Estimated reading time: 9 minutes | assyst Blog
Is Peer IT Support Right for Your Organization?
Is Peer IT Support Right for Your Organization? - staff

Peer support is happening in your organization. It’s happening in every organization. Yet research firm Gartner Inc. say only 1%-5%…

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| | Estimated reading time: 6 minutes | assyst Blog
ITSM HACK #1: 5 Tips for remote IT onboarding
ITSM HACK #1: 5 Tips for remote IT onboarding

Good IT service management practice doesn’t just happen. It requires multiple trials and errors to get right and involves a…

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| | Estimated reading time: 5 minutes | assyst Blog
How to get Budget for Modern ITSM Technology
How to get Budget for Modern ITSM Technology

In the current context, CEOs and CFOs are focused on managing cash flow and are cautious about spending. But at…

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| | Estimated reading time: 15 minutes | assyst Blog
What is IT Operations Automation and what are its top benefits?
What is IT Operations Automation and what are its top benefits?

What is IT operations automation? IT operations automation refers to the system that enables the execution of key processes without…

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| | Estimated reading time: 5 minutes | assyst Blog
What is Enterprise Service Management (ESM)?
What is Enterprise Service Management (ESM)?

Enterprise Service Management is about applying a service-oriented business model to the way your organization works internally. It is an operational…

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| | Estimated reading time: 4 minutes | assyst Blog
Re-Live SITS 2022 (The Service Desk and IT Support Show)
Re-Live SITS 2022 (The Service Desk and IT Support Show)

At long last, SITS (The Service Desk and IT Support Show) opened their doors for a great 2-day show.

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| | Estimated reading time: 4 minutes | assyst Blog
6 automation trends you need to know for 2022
6 automation trends you need to know for 2022

2022 will be the year of hyperautomation—organizations using automation tech everywhere they can to shift routine workloads off people and…

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| | Estimated reading time: 3 minutes | assyst Blog
What is AITSM?
What is AITSM?
| | Estimated reading time: 5 minutes | assyst Blog
How to Make Omnichannel ITSM Work
How to Make Omnichannel ITSM Work

If you start with the right approach and the right technology, it’s easy to create an efficient and effective omnichannel…

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| | Estimated reading time: 12 minutes | assyst Blog
The 7 Guiding Principles of ITIL 4
The 7 Guiding Principles of ITIL 4

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…

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| | Estimated reading time: 3 minutes | assyst Blog
The 7 Guiding Principles of ITIL 4: Start where you are
The 7 Guiding Principles of ITIL 4: Start where you are

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…

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