What is risk management? Risk management is a systematic process of identifying, assessing, prioritizing, and mitigating potential risks within an…Read More
Sami Musleh is a Solution Consulting Manager at IFS’ ESM (IFS assyst) unit with an extensive background in ITSM, project management, and ITIL process development and implementation. With more than 10 years of experience, he’s adept at analyzing customer needs and custom-designing solutions that best fit customers’ business objectives and strategies.
What is risk management in ITIL?
What’s the deal with ITOM and DevOps?
As technology continues to evolve at an unprecedented pace with increasing complexity, the importance of ITOM and DevOps cannot be…Read More
5 digital transformation fails you could be making
What is digital transformation? Digital transformation is a buzzword that has been in circulation for quite some time now and…Read More
How AIOps improve service assurance
AIOps’ importance in the ITSM/ITOM space grows daily, as it makes a significant impact in improving service assurance. It continues…Read More
What is IT Asset Management? (ITAM)
IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management…Read More
ITIL 4: What’s new in Incident Management?
The purpose of Incident Management remains the same: get service users back online and productive as soon as possible. What has changed…Read More
Psychology in the Service Desk: Firefighting and Burn-out
For most service desk agents, the average day is unpredictable. The phone can ring at any time, about any type of issue….Read More
3 Ways To Accelerate Incident Management
Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in…Read More
ITSM HACK #4: 7 deadly sins of IT Governance
Information technology permeates every aspect of the business, so leaving it unchecked can be detrimental to an organization’s success. This…Read More
Taming the challenges of facility management
Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams…Read More
How ESM helps with Post Merger Integration (PMI)
Despite the Covid-19 pandemic, mergers and acquisitions are up. In the year leading up to June 30th, 2021, there were…Read More
What’s new in ITIL 4?
The first publication in the ITIL 4 update, the ITIL Foundation ITIL 4 Edition book, was released in February 2019…Read More