Digital transformation is a continuous journey, as our world ceaselessly turns to digital tools and approaches to solve our most…
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Sami Musleh is a Solution Consulting Manager at IFS’ ESM (IFS assyst) unit with an extensive background in ITSM, project management, and ITIL process development and implementation. With more than 10 years of experience, he’s adept at analyzing customer needs and custom-designing solutions that best fit customers’ business objectives and strategies.
How IFS assyst helps fast-track digital transformation
Portal pitfalls: 7 reasons why no one’s using your self-service portal
Self-service has become a cornerstone of customer satisfaction and business success but getting everyone on board a new self-service portal…
Read MoreWhat is risk management in ITIL?
What is risk management? Risk management is a systematic process of identifying, assessing, prioritizing, and mitigating potential risks within an…
Read MoreWhat’s the deal with ITOM and DevOps?
As technology continues to evolve at an unprecedented pace with increasing complexity, the importance of ITOM and DevOps cannot be…
Read More5 digital transformation fails you could be making
What is digital transformation? Digital transformation is a buzzword that has been in circulation for quite some time now and…
Read MoreHow AIOps improve service assurance
AIOps’ importance in the ITSM/ITOM space grows daily, as it makes a significant impact in improving service assurance. It continues…
Read MoreWhat is IT Asset Management? (ITAM)
IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management…
Read MorePsychology in the Service Desk: Firefighting and Burn-out
For most service desk agents, the average day is unpredictable. The phone can ring at any time, about any type of issue….
Read More3 Ways To Accelerate Incident Management
Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in…
Read MoreITSM HACK #4: 7 deadly sins of IT Governance
Information technology permeates every aspect of the business, so leaving it unchecked can be detrimental to an organization’s success. This…
Read MoreTaming the challenges of facility management
Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams…
Read MoreHow ESM helps with Post Merger Integration (PMI)
Despite the Covid-19 pandemic, mergers and acquisitions are up. In the year leading up to June 30th, 2021, there were…
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