Sami Musleh

Sami Musleh is the Pre-Sales Director at IFS’ ESM (IFS assyst) unit with an extensive background in ITSM, project management, and ITIL process development and implementation. With more than 10 years of experience, he’s adept at analyzing customer needs and custom-designing solutions that best fit customers’ business objectives and strategies.

| | Estimated reading time: 3 minutes | assyst Blog, Service Management
What is Service Request Management? Service Requests vs. Incidents

Service Request Management (SRM) is a critical process within IT Service Management (ITSM) designed to handle a variety of user…

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| | Estimated reading time: 4 minutes | assyst Blog
How IFS assyst helps fast-track digital transformation

Digital transformation is a continuous journey, as our world ceaselessly turns to digital tools and approaches to solve our most…

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| | Estimated reading time: 6 minutes | assyst Blog
Portal pitfalls: 7 reasons why no one’s using your self-service portal
Portal pitfalls: 7 reasons why no one's using your self-service portal

Self-service has become a cornerstone of customer satisfaction and business success but getting everyone on board a new self-service portal…

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| | Estimated reading time: 8 minutes | assyst Blog
What is risk management in ITIL?
what is risk management in itil

What is risk management? Risk management is a systematic process of identifying, assessing, prioritizing, and mitigating potential risks within an…

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| | Estimated reading time: 5 minutes | assyst Blog
What’s the deal with ITOM and DevOps?
what's the deal with itom and devops

As technology continues to evolve at an unprecedented pace with increasing complexity, the importance of ITOM and DevOps cannot be…

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| | Estimated reading time: 5 minutes | assyst Blog
5 digital transformation fails you could be making
5 digital transformation fails you could be making

What is digital transformation? Digital transformation is a buzzword that has been in circulation for quite some time now and…

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| | Estimated reading time: 5 minutes | assyst Blog
How AIOps improve service assurance
How AIOps improve service assurance

AIOps’ importance in the ITSM/ITOM space grows daily, as it makes a significant impact in improving service assurance. It continues…

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| | Estimated reading time: 14 minutes | assyst Blog
What is IT Asset Management? (ITAM)
What is IT Asset Management? (ITAM)

IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management…

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| | Estimated reading time: 8 minutes | assyst Blog
Psychology in the Service Desk: Firefighting and Burn-out
Psychology in the Service Desk: Firefighting and Burn-out

For most service desk agents, the average day is unpredictable. The phone can ring at any time, about any type of issue….

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| | Estimated reading time: 10 minutes | assyst Blog
3 Ways To Accelerate Incident Management
3 Ways To Accelerate Incident Management

Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in…

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| | Estimated reading time: 5 minutes | assyst Blog
ITSM HACK #4: 7 deadly sins of IT Governance
ITSM HACK #4: 7 deadly sins of IT Governance

Information technology permeates every aspect of the business, so leaving it unchecked can be detrimental to an organization’s success. This…

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| | Estimated reading time: 4 minutes | assyst Blog
Taming the challenges of facility management
Taming the challenges of facility management

Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams…

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