Sami Musleh

Sami Musleh is a Solution Consulting Manager at IFS’ ESM (IFS assyst) unit with an extensive background in ITSM, project management, and ITIL process development and implementation. With more than 10 years of experience, he’s adept at analyzing customer needs and custom-designing solutions that best fit customers’ business objectives and strategies.

| | Estimated reading time: 14 minutes | assyst Blog
What is IT Asset Management? (ITAM)
What is IT Asset Management? (ITAM)

IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management…

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| | Estimated reading time: 7 minutes | assyst Blog
ITIL 4: What’s new in Incident Management?
ITIL 4: What's new in Incident Management?

The purpose of Incident Management remains the same: get service users back online and productive as soon as possible. What has changed…

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| | Estimated reading time: 8 minutes | assyst Blog
Psychology in the Service Desk: Firefighting and Burn-out
Psychology in the Service Desk: Firefighting and Burn-out

For most service desk agents, the average day is unpredictable. The phone can ring at any time, about any type of issue….

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| | Estimated reading time: 10 minutes | assyst Blog
3 Ways To Accelerate Incident Management
3 Ways To Accelerate Incident Management

Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in…

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| | Estimated reading time: 5 minutes | assyst Blog
ITSM HACK #4: 7 deadly sins of IT Governance
ITSM HACK #4: 7 deadly sins of IT Governance

Information technology permeates every aspect of the business, so leaving it unchecked can be detrimental to an organization’s success. This…

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| | Estimated reading time: 4 minutes | assyst Blog
Taming the challenges of facility management
Taming the challenges of facility management

Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams…

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| | Estimated reading time: 4 minutes | assyst Blog
How ESM helps with Post Merger Integration (PMI)
How ESM helps with Post Merger Integration (PMI)

Despite the Covid-19 pandemic, mergers and acquisitions are up. In the year leading up to June 30th, 2021, there were…

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| | Estimated reading time: 5 minutes | assyst Blog
What’s new in ITIL 4?
The 7 Guiding Principles of ITIL 4

The first publication in the ITIL 4 update, the ITIL Foundation ITIL 4 Edition book, was released in February 2019…

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| | Estimated reading time: 3 minutes | assyst Blog
The 4 Dimensions of ITIL 4: Value Streams & Processes
ITSM ITIL 4 The 7 Guiding Principles of ITIL 4: Think and work holistically

The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and…

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| | Estimated reading time: 2 minutes | assyst Blog
The 7 Guiding Principles of ITIL 4: Keep it simple and practical
The 7 Guiding Principles of ITIL 4: Keep it simple and practical

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…

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| | Estimated reading time: 6 minutes | assyst Blog
Multichannel vs Omnichannel Support: What’s the Difference?
Multichannel vs Omnichannel Support: What's the Difference?

What’s the difference between an omnichannel service desk and a multichannel service desk? “Omnichannel” and “multichannel” are often used interchangeably. But…

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| | Estimated reading time: 3 minutes | assyst Blog
Why You Need an Omnichannel Service Desk
Why You Need an Omnichannel Service Desk

IT customers’ expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service…

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