When it comes to artificial intelligence, one of the most common questions in the mind of retail customer experience leaders…
Read MoreWill AI Eliminate Humans in the Retail Contact Center?
Introducing Conversational AI in the Contact Center
What happens when your contact center is ready to stop talking about chatbots or conversational AI and wants to move…
Read MoreCross-Functional Cooperation is the Key to AI Success
When you ask customers what they want from their experiences with your organization, simplicity and ease top their list. Furthermore,…
Read MoreThe First Step to Integrating AI in Your Customer Experience
When adding artificial intelligence to your organization, the best first step is to create a plan for integrating AI and…
Read MoreAre these booming times for the energy industry – just what does the oil price recovery tell us?
In these turbulent times who can really tell if the oil price recovery can be sustained, with sanctions, on-going trade…
Read MoreFrom the outside in: Why I decided to join IFS
Last week I joined the IFS team as Field Service Evangelist and Director of Service Management Business Development. For those…
Read MoreA renewed focus on UK and Ireland
IFS recently appointed Alan Laing as managing director for UK & Ireland to drive growth for all of IFS’s products,…
Read MoreIFS named a Best Place to Work by the Milwaukee Business Journal
For the second year in a row, IFS has been named a Best Place to Work by the Milwaukee Business…
Read MoreWhat’s next in Engineering, Construction & Infrastructure: Three key software selection criteria
In my previous blog, I outlined key trends facing engineering, construction & infrastructure organizations – digital transformation, Building Information Modelling…
Read More3 Real-World Use Cases of Artificial Intelligence Delivering Real Value in Enterprise Applications
“AI” is one of the most overused technology buzzwords of the last 2-3 years. But the term is not going…
Read MoreCRM et FSM pour une vue client à 360°
La gestion des services sur le terrain (Field Service Management ou FSM) et la gestion de la relation client (Customer…
Read MoreThe five steps of DDMRP
In my last blog post we took a look at DDMRP as a concept and the ideas behind it. In…
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