Many analysts are making predictions on the adoption of artificial intelligence, messaging apps and the convergence of the two in…
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In the years that we have been working with artificial intelligence (AI) in IFS Labs I’ve talked to many of…
Read MoreIFS FSM 6: ensuring the quality of our new release!
We’re now just days away from the launch of our latest version of IFS Field Service Management, FSM 6. The…
Read MoreIFS FSM 6: Delivering a superior experience….to everyone!
With the imminent arrival of the latest version of our industry leading field service management solution, IFS FSM 6, I…
Read MoreHow Disconnected Systems Are Destroying the Customer Experience
When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX)….
Read MoreBlockchain & cryptocurrencies: a tale of two halves in digital assets
Blockchain and cryptocurrencies represent two halves of a maturing digital asset class. While Blockchain projects continue to grow in volume,…
Read MoreWhy Agent Engagement Hinges on Tool Effectiveness
If organizations want to deliver a great customer experience, it’s important to create a great agent experience. Research consistently indicates…
Read MoreIndustrial IoT trend advancing rapidly despite strong headwinds
Selecting and implementing any enterprise technology is not a rapid process. And the internet of things (IoT), as an enterprise…
Read MoreBrexit – an opportunity for scenario planning
Brexit, the UK’s EU exit, has sparked debate from many perspectives. With more questions being asked than solutions offered, Brexit…
Read MoreThe Foundational Pillars of Omni-Channel Success
Many organizations want to provide an omni-channel experience, but few are doing it consistently well. If you’re a contact center…
Read MoreWhere Does AI Belong in the Retail Customer Experience?
One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy is an evaluation of…
Read MoreThe complex task of keeping modern naval fleets primed and ready
The naval support chain is getting bigger. Just consider the scale of the US Navy. The 250+ strong fleet contains…
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