In 2019, as Customer Experience (CX) becomes the key success factor for many Field Service Organizations (FSOs), tackling the talent…
Read MoreExperience will be everything in 2019—starting with your customer
Enterprise applications predictions – new perspectives, panoramas and possibilities
AI will combine with new-generation sensors to create a new kind of business automation in 2019. Digital twins will help…
Read MoreDisrupt or be disrupted – the accelerating pace of change in the construction industry
The global engineering, construction and infrastructure (ECI) industry landscape is changing at an unprecedented rate. In this blog, I will…
Read More2019 manufacturing predictions: start small, win big with AI
A new generation of point AI solutions will prove themselves in 2019. They’ll build new trust, urgency and understanding of…
Read MoreDiversify or disappear: five energy, utilities and resources industry predictions
Renewables accelerating even faster than previously predicted, CX and UX driving innovation, a new generation of proactive consumers driving demand…
Read MoreProfits, projects and pressure: 2019 will see many construction companies managing projects digitally for the first time
2019 will see a digital leap forward as many construction companies explore implementing integrated business software into projects for the very first time….
Read MoreTaking sustainability seriously is not an option it’s an opportunity for innovative growth
For many years the world has seen organizations founded to drive progress in environmental sustainability. The list is long, and…
Read MoreLe futur du secteur ingénierie, construction & infrastructures: trois critères clés pour choisir un logiciel d’entreprise
Dans le précédent blogpost, je me penchais sur les tendances clés auxquelles font face les entreprises du secteur ingénierie, construction…
Read MoreL’industrie de la construction se transforme à grande vitesse. Êtes-vous prêts ?
Le secteur de l’ingénierie, de la construction et des infrastructures (ICI) fait face à des challenges très importants pour répondre…
Read MoreEnsuring the ROI of Adding Artificial Intelligence
Adding artificial intelligence to the contact center is an important decision that involves a significant investment of time money, and…
Read MoreMost Customers Hate AI & Chatbots For This Reason…
There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions….
Read MoreWhy UK economic uncertainty should not be an excuse for stagnation
As we move into the new year the current industry climate in the UK is one of deep uncertainty. In…
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