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We know that delivering excellence in the moment of service is crucial in achieving customer satisfaction, but what exactly goes…

The future of field services relies on working smarter and an increased focus on employee experience. The field services sector,…

Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them….

The Service Value Chain is the operating model for ITIL 4. But what does this really mean? We look at…

Service Program Management provides our customers with an interactive hub to manage all service requests. Providing a seamless user experience…

Service Object 360 is a page designed for call takers, dispatchers, and others to get a comprehensive view of the…

Remote Assistance provides technicians with instant access to experts who can help them resolve problems they encounter while working in…

Times of change, challenge, and growth IFS has come a long way over the last three years. Not only have…

Service Catalog is an integral part of your field service infrastructure. It allows you to standardize and simplify your service…

The most efficient and productive remote workforces are connected, relying on integrated field service management technology and real-time data to…

Predictions are based on experience and knowledge; both of which are abundant among the team at IFS. However, as we’ve…

Increasingly, manufacturers are looking to deliver superior service offers to differentiate their brands, increase margins and secure customer loyalty. As…