| | Estimated reading time: 4 minutes | Business Technology, Research, Service, Strategy
3 steps to creating a connected customer experience for service success
Harmoniser l’expérience de service pour répondre aux nouvelles attentes des clients.

We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and…

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| | Estimated reading time: 6 minutes | Business Technology, Creativity & Innovation, Research, Service, Strategy
AI, digital twins and IoT to drive the service sector toward a data-driven 2018
2018 service industry trends

With an explosive growth in new technologies to gather and use data to optimize service delivery, this will be at…

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| | Estimated reading time: 5 minutes | Business Technology, Manufacturing, Research, Strategy
Q&A: Why manufacturers are moving to service-based business models
Q&A: Why manufacturers are moving to service-based business models

Expert advice on how manufacturers can provide services and solutions that supplement their traditional product offerings. In this Q&A, I…

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| | Estimated reading time: 3 minutes | Digital Transformation, Engineering, Construction & Infrastructure, Strategy
Construction is becoming a service industry. To be a winner in the future, do we need to adapt?
Servitization in construction

Get your business strategy in place to maximize the profit potential of the servitization trend. Servitization is becoming a major…

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| | Estimated reading time: 7 minutes | Business Technology, Engineering, Construction & Infrastructure, Research, Strategy
Performance-based contracts, modular construction and robotics: 3 construction game changers for 2017
Construction industry trends

Huge tower blocks built in weeks under one roof… automated bridge-building behemoths… bricklaying robots… No, it’s not science fiction. These…

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| | Estimated reading time: 4 minutes | Business Technology, Research, Service
3 ways the changing field service management landscape is powering servitization
3 ways the changing field service management landscape is powering servitization

On the heels of being shortlisted for Field Service Management by Constellation Research, we explore how field service management has…

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| | Estimated reading time: 5 minutes | Business Technology, Digital Transformation, Research, Service, Strategy
3 tips for field service organizations looking to capitalize on analytics in the age of digital transformation
Advanced Analytics for the Service Industry

When used in the right way, data collection and analytics can optimize operations and enhance service delivery to deliver a…

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| | Estimated reading time: 3 minutes | Events, Service
Service Management Reflections for Barcelona

The 2013 IFS World Conference was a fantastic event, during which a number of future trends and challenges for service…

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| | Estimated reading time: 3 minutes | EAM Enterprise Asset Management
Liberating maintenance technicians to focus on the highest value work

In the IFS Enterprise Asset Management (EAM) Predictions for 2024, we predicted that maintenance technicians will spend less time on…

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| | Estimated reading time: 8 minutes | AI, Automation, Business Transformation, Construction & Engineering, Digital Transformation, Servitization
C&E Industry Trends and Predictions

2024 is expected to witness significant advancements in construction and engineering, driven by a need to increase business competitiveness, adopt…

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| | Estimated reading time: 8 minutes | Aerospace & Defense, AI, Aviation
AI on the Ascent: Practical uses for AI in Aviation Maintenance

Rob Mather, Vice President, Aerospace and Defense Industries at IFS Since the release of ChatGPT, it seems like all anyone…

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| | Estimated reading time: 5 minutes | Digital Transformation, EAM Enterprise Asset Management, Energy, Utilities & Resources, IFS Cloud, Oil & Gas
Maximizing the Potential of EU&R Infrastructure Projects with IFS

Building on IFS expertise, and IFS customer testimonials, this blog explores the importance of connected operations from planning to decommissioning. …

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