Outcome-based selling demands an entirely new and often unfamiliar mindset. In the first of a three-part blog series, IFS looks…
Read MoreThe shift to Outcome Based Selling and Product as a Service (PaaS)
Industrial Manufacturers: It’s Time For Outcomes-Based Service
Manufacturing firms across a variety of disciplines have been looking for ways to implement more service-oriented solutions into traditional manufacturing…
Read MoreMergers Without Mayhem: How Smart Capacity Planning Makes M&A Work in Field Service
Mergers and acquisitions (M&A) can be a powerful growth lever. They help service organizations expand market reach, consolidate operations, and…
Read MoreBeyond the Buzz: The Real Role of Industrial AI in MedTech Field Service
AI is everywhere. You see it in your inbox, apps, and across every social feed. From chatbots that book your…
Read MoreIs Your Business Truly Service-Centric? 7 Signs You’re Walking the Talk
In recent years, I’ve heard more and more companies describe themselves as “service centric.” It’s become almost a default phrase,…
Read MoreService at the Speed of Conversation: IFS Service Industry Predictions 2025
A year on from our last Service Industry projections, Artificial Intelligence (AI), and now increasingly agentic AI, continue to drive…
Read More6 Best Practices for Service Request Management
Implementing best practices in Service Request Management (SRM) ensures that your organization can handle requests efficiently and effectively, improving user…
Read MoreIFS Predictions 2024: AI will revolutionize Service, driving altogether new, smarter use cases: Five Significant AI-fueled Service Trends
As generative Artificial Intelligence (AI) and machine learning pervade more and more operations and processes across the service sector, Mark…
Read MoreA personal reflection on recognition: What it means to be recognized as a Service Visionary 100
The Service Visionaries 100 awards stand as a symbol of excellence in the service industry. Announced in October, the service…
Read MoreThe Human Element in AI: Enhancing Field Service Dispatch for Maximum Impact
Scheduling service technicians efficiently poses a significant challenge for many companies today. With high volumes of jobs and resources, customer…
Read MoreMastering Service Life Cycle Management: Key Strategies for Manufacturing Success
In a recent webinar, Marne Martin, the Chief Strategy Officer at IFS, explored Service Life Cycle Management and why it…
Read MoreFive megatrends revolutionizing manufacturing and service, and why a cross-functional approach is essential.
The world is changing more unpredictably than ever. Disruptions are intensifying, occurring faster and with greater impact, and no event…
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