Stephen Jeffs-Watts

As Senior Advisor for Service Management at IFS Research & Development, Stephen Jeffs-Watts is responsible for product strategy for IFS Field Service Management and the Service-Centric ERP capability in IFS Applications. Stephen collaborates with customers, analysts and industry groups to ensure that our solutions provide leading service management capability now and into the future. Working closely with our development teams, he provides the "voice of the customer" in all development work that we undertake. As part of his role, Stephen also represents IFS at conferences, press and analyst briefings, and much more. Stephen joined IFS in 2007 within Consulting in the United Kingdom having previously worked within the Telecoms and Automotive industries and joined Research & Development in 2015.

| | 4 minutes | Service
IFS FSM 6: ensuring the quality of our new release!

We’re now just days away from the launch of our latest version of IFS Field Service Management, FSM 6. The…

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| | 3 minutes | Events, Service
Service Management Reflections for Barcelona

The 2013 IFS World Conference was a fantastic event, during which a number of future trends and challenges for service…

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| | 3 minutes | Service
Proving the Value of Service Provision; More than Meets the Eye!

Managers and executives engaged in field service or maintenance often talk about how customers are becoming more demanding. But how…

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