by   |    |  Estimated reading time: 3 minutes  |  in Cloud, Service, Service Management   |  tagged ,

The most efficient and productive remote workforces are connected, relying on integrated field service management technology and real-time data to optimize how teams work and interact in the field. Mobile is a fundamental component of any service delivery system and being fully integrated in IFS Cloud means it’s the perfect operational solution, fully integrated without being an add on or interfaced product.

This centralized model provides technicians with direct access to the most up-to-date information including customer data, current work orders, access to experts and knowledge, as well as required activities pre- and post-work. All the inputs a technician needs to deliver a first-time fix.

Gartner accredited IFS Field Service Management capabilities are embedded in the IFS Cloud platform, providing you with easy access to the most powerful service planning, tracking, and optimization technology on the market.

Why IFS Cloud for Service Management?

IFS Cloud enables service businesses to integrate a best-in-class service management platform with their existing systems landscape for operational efficiency and revenue growth. The platform supports forward-thinking service organizations on their digital transformation journey to deliver outcome-based service and unparalleled customer satisfaction. Read the FAQ to learn more.

IFS customers have insight to all activities across their entire operation. Planning and scheduling are optimized, making it easy to manage everything via a single platform—from big picture scenarios down to the most meaningful details.

Enhanced mobility in real-time

The IFS Cloud platform offers extensive mobile worker functionality, helping technicians manage their work in the moment, and throughout the day as part of a connected team when online and offline.

Serving and interacting with customers is streamlined, schedules are built (and adjusted) in real-time, based on the best outcome for the customer, the service organization, and your business.

Here’s how the technology supports technicians in the field:

 

  1. Start-of-shift survey: The technician signs in and verifies they are physically able to do the work, confirming they have the necessary parts and tools for their assigned jobs.
  2. Scheduling of jobs: The technician accesses assigned work orders, reviewing each job including contract information, location to attend, status of their travel time, and other details.
  3. Customer requirements: The system is integrated with customer-specific protocols such as health and safety and other prerequisites prior to starting the work.

Completed work orders: The technician reviews the scope of work checklist to ensure all required actions were carried out, verifying captured time reports, generating proof-of-work reports, obtaining customer sign-off, and locating parts, van transfers and other details to ensure a first-time fix.

Watch how it works in real time. This short, recorded sequence reflects the IFS Field Service Management experience from the technician’s perspective. Fast, easy, and efficient—managed from a mobile device in the palm of their hand.

Your IFS Cloud journey

IFS Cloud is a compelling next step for IFS customers. To provide you with more information about the possibilities and potential of this solution for your business, we’ve created a series of blog posts to watch out for.

For a product demonstration or to learn more, contact your IFS account executive.

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