This is our fourth and final blog post in the IFS series, where we explore the Market Guide for Mobile…
Read MoreThe Composable Utility: An agile and profitable business model
The Evolving Utility: Keeping pace with market and technology trends
In late May 2022, Gartner released its Market Guide for Mobile Workforce Management Software for Utilities. After spending so many…
Read MoreIFS Unleashed: Why we’re a Sponsor at Miami
For more than two decades, Astra and Canyon Technologies coexisted independently as IFS partners. Last year, the organizations merged, creating…
Read MoreHow to get Budget for Modern ITSM Technology
In the current context, CEOs and CFOs are focused on managing cash flow and are cautious about spending. But at…
Read MoreOmnichannel Service Desk Strategy: 3 Things You Need to Know
Part of our Omnichannel ITSM series. Good service desk strategy doesn’t happen by accident. You need to think about how you are…
Read MoreLegacy vs Cloud ITSM: what’s the difference?
We all know the importance of ITSM in enhancing service delivery and experience for both your internal and external customers….
Read More8 Big IT Service Desk Challenges…and How to Use ITSM to Solve Them
Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them….
Read MoreService Management in IFS Cloud: Service Program Management
Service Program Management provides our customers with an interactive hub to manage all service requests. Providing a seamless user experience…
Read More3 questions CIOs should be asking their I&O teams…but probably aren’t
In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can…
Read MoreService Management in IFS Cloud: Service Object 360
Service Object 360 is a page designed for call takers, dispatchers, and others to get a comprehensive view of the…
Read MoreFood and Beverage Manufacturing – Turning planning and forecasting to your advantage
In my previous blog I looked at the challenges of planning and forecasting in today’s fast-paced food and beverage manufacturing…
Read MoreService Management in IFS Cloud: Remote Assistance
Remote Assistance provides technicians with instant access to experts who can help them resolve problems they encounter while working in…
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