Carol Johnston

Carol Johnston has over 20 years of product marketing and product management experience delivering mobile workforce management, outage management and meter reading solutions for utilities. She is a member of the advisory/planning committees for DistribuTECH International and Western Energy Institute and has served as track chair for SAP for Utilities.

| | Estimated reading time: 7 minutes | Energy, Utilities & Resources
IFS Predictions 2024: Energy, Utilities, & Resources

The Energy, Utilities and Resources (EU&R) sector continues to prioritize digital transformation to drive meaningful operational efficiencies while meeting the…

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| | Estimated reading time: 5 minutes | AI, Asset Management, Digital Transformation, Energy, Utilities & Resources, IFS Cloud, Utilities
Friend or Foe – AI could Fuel the Utility of the Future

Generative AI heralds the arrival of powerful new algorithms capable of generating text, images, computer code and even modelling new…

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| | Estimated reading time: 5 minutes | Asset Management, Business Agility, Digital Transformation, EAM Enterprise Asset Management, Energy, Utilities & Resources, ERP Enterprise Resource Planning, Field Service Management, IFS Cloud, Sustainability, Utilities
Energy, Utilities, Resources: Fast Forward to the Future with Microgrids

Having worked in the Energy, Utilities, and Resources (EUR) sector for most of my career, I’ve been fortunate to witness…

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| | Estimated reading time: 3 minutes | Asset Management, Digital Transformation, EAM Enterprise Asset Management, Energy, Utilities & Resources, ERP Enterprise Resource Planning, Field Service Management, IFS Cloud, Sustainability
5 reasons to consider IFS Cloud for Energy, Utilities & Resources

The energy, utilities, and resources industry is a complex and rapidly evolving industry that requires specialized solutions. The good news…

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| | Estimated reading time: 7 minutes | Energy, Utilities & Resources, IFS Cloud
Energy, Utilities and Resources Industry Predictions 2023: It’s about looking ahead

PREDICTION #1: SUSTAINABILITY In 2023, adoption of esg methodology will increase two-fold among small- and mid-sized organizations until it reaches…

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| | Estimated reading time: 5 minutes | Asset Management, Digital Transformation, Energy, Utilities & Resources, IFS Cloud
Why a third of energy companies seek tighter integration and collaboration

New global research by IFS polling over 600 senior decision-makers at large energy companies reveals focused priorities for digital transformation…

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| | Estimated reading time: 5 minutes | Customer Experience, Energy, Utilities & Resources
Utilities: The seismic shift in customer engagement

Historically, utilities equated exemplary customer experiences with delivering a safe and reliable service (electricity, gas, water). Yet as the industry…

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| | Estimated reading time: 4 minutes | Business Agility, IFS Cloud, Utilities
Taking a proactive approach to predictive asset maintenance during the energy transition

With the decentralization of the energy grid and the rise of the energy prosumer, asset management is even more challenging…

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| | Estimated reading time: 5 minutes | Business Agility, Composability, Energy, Utilities & Resources, IFS Cloud, Mobile Workforce Management
The Composable Utility: An agile and profitable business model

This is our fourth and final blog post in the IFS series, where we explore the Market Guide for Mobile…

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| | Estimated reading time: 5 minutes | Energy, Utilities & Resources, Product and Innovation, Service Management
The Resilient Utility: Managing operational risks and workforce limitations

This blog series by IFS explores the 2022 Gartner Market Guide for Mobile Workforce Management Software for Utilities (published by…

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| | Estimated reading time: 5 minutes | Energy, Utilities & Resources
The Intelligent Utility: Empowering field workers, optimizing productivity

Next up in our blog series exploring the 2022 Gartner® Market Guide for Mobile Workforce Management Software for Utilities (released…

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| | Estimated reading time: 4 minutes | Energy, Utilities & Resources, Product and Innovation, Service Management
The Evolving Utility: Keeping pace with market and technology trends

In late May 2022, Gartner released its Market Guide for Mobile Workforce Management Software for Utilities. After spending so many…

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