Carol Johnston

Carol Johnston has over 20 years of product marketing and product management experience delivering mobile workforce management, outage management and meter reading solutions for utilities. She is a member of the advisory/planning committees for DistribuTECH International and Western Energy Institute and has served as track chair for SAP for Utilities.

| | Estimated reading time: 5 minutes | Asset Management, Digital Transformation, Energy, Utilities & Resources, IFS Cloud
Why a third of energy companies seek tighter integration and collaboration

New global research by IFS polling over 600 senior decision-makers at large energy companies reveals focused priorities for digital transformation…

Read More
| | Estimated reading time: 5 minutes | Customer Experience, Energy, Utilities & Resources
Utilities: The seismic shift in customer engagement

Historically, utilities equated exemplary customer experiences with delivering a safe and reliable service (electricity, gas, water). Yet as the industry…

Read More
| | Estimated reading time: 4 minutes | Business Agility, IFS Cloud, Utilities
Taking a proactive approach to predictive asset maintenance during the energy transition

With the decentralization of the energy grid and the rise of the energy prosumer, asset management is even more challenging…

Read More
| | Estimated reading time: 5 minutes | Business Agility, Composability, Energy, Utilities & Resources, IFS Cloud, Mobile Workforce Management
The Composable Utility: An agile and profitable business model

This is our fourth and final blog post in the IFS series, where we explore the Market Guide for Mobile…

Read More
| | Estimated reading time: 5 minutes | Energy, Utilities & Resources, Product and Innovation, Service Management
The Resilient Utility: Managing operational risks and workforce limitations

This blog series by IFS explores the 2022 Gartner Market Guide for Mobile Workforce Management Software for Utilities (published by…

Read More
| | Estimated reading time: 5 minutes | Energy, Utilities & Resources
The Intelligent Utility: Empowering field workers, optimizing productivity

Next up in our blog series exploring the 2022 Gartner® Market Guide for Mobile Workforce Management Software for Utilities (released…

Read More
| | Estimated reading time: 4 minutes | Energy, Utilities & Resources, Product and Innovation, Service Management
The Evolving Utility: Keeping pace with market and technology trends

In late May 2022, Gartner released its Market Guide for Mobile Workforce Management Software for Utilities. After spending so many…

Read More
| | Estimated reading time: 3 minutes | Energy, Utilities & Resources, Events, Oil & Gas
A bold new future for the energy sector: Innovate and inspire at IFS Unleashed

There is a growing need for us all to live and work more sustainably, this requires us to review our…

Read More
| | Estimated reading time: 5 minutes | Business Technology, Digital Transformation, Energy, Utilities & Resources, Moment of Service
What does the utility of the future look like?

Today, do we know what the utilities of the future will look like? Will the traditional asset classes remain separated,…

Read More
| | Estimated reading time: 6 minutes | Business Technology, Cloud, Energy, Utilities & Resources, IFS Cloud, Sustainability
ENERGY, UTILITIES, AND RESOURCES INDUSTRY PREDICTIONS 2022: BETTER INFRASTRUCTURE & SUPPORT FOR CUSTOMERS AND OUR PLANET

PREDICTION 1: By 2050, on our current path, the world’s global carbon emissions will fall 60% short of our net…

Read More
| | Estimated reading time: 5 minutes | Energy, Utilities & Resources, Service, Transform Your Business
Tech Trends for Utilities: Our Reality is Now a Merged Reality
Remote Assistance Helps Service Delivery

We are seeing unprecedented change across the industry. The addition of a global pandemic layered on top of increasing natural…

Read More
| | Estimated reading time: 4 minutes | Energy, Utilities & Resources, Service
To Serve and Manage: The Convergence of FSM and MWM for Utilities
FSM and MWM for Utilities

Once again IFS has full coverage in all functional capabilities in the 2021 Gartner Market Guide for Mobile Workforce Management…

Read More