| | 3 minutes | Customer Engagement, Service
How Disconnected Systems Are Destroying the Customer Experience
Customer Experience

When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX)….

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| | 3 minutes | Customer Engagement, Service
Where Does AI Belong in the Retail Customer Experience?
retail customer experience

One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy is an evaluation of…

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| | 2 minutes | Customer Engagement, Service
The First Step to Integrating AI in Your Customer Experience
Integrating AI

When adding artificial intelligence to your organization, the best first step is to create a plan for integrating AI and…

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| | 4 minutes | Business Technology, Research, Service, Strategy
3 steps to creating a connected customer experience for service success
Harmoniser l’expérience de service pour répondre aux nouvelles attentes des clients.

We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and…

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| | 4 minutes | Business Technology, Creativity & Innovation, Research, Retail, Strategy
Is unified commerce putting the customer experience back on center stage as it should be?
Is unified commerce putting the customer experience back on center stage as it should be?

In these days of fake news, there is a tendency to dramatize the fact that change is constant and occurs…

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| | 5 minutes | Events, Research, Retail, Strategy
Key takeaways from NRF 2017: Transparency, the unique customer experience and the merging of the physical and digital world
Key takeaways from the NRF Big Show 2017

Returning home from my third NRF Big Show 2017, I feel a sense of urgency for continued evolution (rather than…

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| | 1 minute | Mobility, Service
PODCAST: Improve the Customer Experience with Service Management Software

As products themselves become mere commodities, we need to differentiate ourselves through services. And that is more difficult than it…

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| | 9 minutes | Creativity & Innovation, Service, Transform Your Business
Experience will be everything in 2019—starting with your customer
blog_businesswoman-call-career-789822

In 2019, as Customer Experience (CX) becomes the key success factor for many Field Service Organizations (FSOs), tackling the talent…

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| | 4 minutes | Manufacturing, Service, Strategy, Transform Your Business
Deliver service with a mind towards customer and employee safety

Having gone through the first global pandemic most of us can remember will change the way we think about a…

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| | 3 minutes | Asset Intensive
IFS named a 2020 Gartner Peer Insights Customers’ Choice for Enterprise Asset Management Software
Gartner Peer Insights Customers' Choice for Enterprise Asset Management Software

The IFS team is excited to announce that we have been recognized as a 2020 Gartner Peer Insights Customers’ Choice…

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| | 9 minutes | Creativity & Innovation, Events
Putting IFS to the test—for the benefit of all customers: Getting to know IFS Challenger Champion Lovisa Tholerus Sondén, Ingram Micro Mobility

Speaking with Lovisa Tholerus Sondén, ERP and Finance Systems Manager at long-standing IFS customer Ingram Micro Mobility, for just a…

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| | 5 minutes | Creativity & Innovation
Ambition, passion, reliability: getting to know IFS customer and Challenger Champion Bjarte Haugland
challenger champion- leader

As many in the business software world will attest: managing the company-wide deployment of an ERP platform is a serious…

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