| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Energy, Utilities & Resources, IFS Cloud, Moment of Service
Telecoms & Technology: Greater efficiencies and a better customer experience

The pace of innovation for telecoms is genuinely staggering. Just 40 years ago, we launched 1G to support our big,…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, IFS Cloud, Moment of Service, Research, Service, Service Management
51 Percent of Companies have Re-engineered Processes for Better Customer Experiences
customer experience

New survey data suggests that only enterprise software optimized to deliver, not units, not revenue, but the inflection points that matter to…

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| | Estimated reading time: 3 minutes | Customer Engagement, Service
How Disconnected Systems Are Destroying the Customer Experience
Customer Experience

When asked, most executives would indicate that one of their strategic priorities is to deliver an excellent customer experience (CX)….

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| | Estimated reading time: 3 minutes | Customer Engagement, Service
Where Does AI Belong in the Retail Customer Experience?
retail customer experience

One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy is an evaluation of…

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| | Estimated reading time: 2 minutes | Customer Engagement, Service
The First Step to Integrating AI in Your Customer Experience
Integrating AI

When adding artificial intelligence to your organization, the best first step is to create a plan for integrating AI and…

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| | Estimated reading time: 4 minutes | Business Technology, Research, Service, Strategy
3 steps to creating a connected customer experience for service success
Harmoniser l’expérience de service pour répondre aux nouvelles attentes des clients.

We as customers have become accustomed to instant gratification, thanks to uber-connectivity. Have you ever ordered something from Amazon and…

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| | Estimated reading time: 4 minutes | Business Technology, Creativity & Innovation, Research, Retail, Strategy
Is unified commerce putting the customer experience back on center stage as it should be?
Is unified commerce putting the customer experience back on center stage as it should be?

In these days of fake news, there is a tendency to dramatize the fact that change is constant and occurs…

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| | Estimated reading time: 5 minutes | Events, Research, Retail, Strategy
Key takeaways from NRF 2017: Transparency, the unique customer experience and the merging of the physical and digital world
Key takeaways from the NRF Big Show 2017

Returning home from my third NRF Big Show 2017, I feel a sense of urgency for continued evolution (rather than…

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| | Estimated reading time: 1 minute | Mobility, Service
PODCAST: Improve the Customer Experience with Service Management Software

As products themselves become mere commodities, we need to differentiate ourselves through services. And that is more difficult than it…

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| | Estimated reading time: 9 minutes | Creativity & Innovation, Service, Transform Your Business
Experience will be everything in 2019—starting with your customer
blog_businesswoman-call-career-789822

In 2019, as Customer Experience (CX) becomes the key success factor for many Field Service Organizations (FSOs), tackling the talent…

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| | Estimated reading time: 6 minutes | Energy, Utilities & Resources
How technology helps utilities serve the planet AND their customers

We are all global citizens who love our planet and rely upon electricity and fuel to power our lives. We…

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| | Estimated reading time: 3 minutes | Brand, Business Agility, Business Technology, Cloud, Events, IFS Cloud, Just For Fun, Moment of Service
IFS Unleashed: your IFS experience starts here

In 2019, more than 1700 attendees took time out to attend our world conference. In 2022, the world is thankfully…

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