Early on in my working life I decided I wanted to pursue a career in technology. The pace of change…
Read MoreChallenger Champions: celebrating the people within our customers who do things differently and have an impact
Comment trouver l’équilibre entre les humains et les robots dans votre expérience de service de vente au détail
L’une des plus grandes difficultés rencontrées par les entreprises est le passage d’une interaction basée sur l’IA à l’assistance d’un…
Read MoreThe compelling business case that is driving IFS customers to the cloud
A previous blog post debunked some common myths surrounding migrating enterprise resources to the cloud. In this post, part of…
Read MoreMost Customers Hate AI & Chatbots For This Reason…
There’s no doubt that artificial intelligence is going to be more and more common in customer service and support interactions….
Read MoreHow to Balance People and Bots in Your Retail Service Experience
One of the greatest stumbling blocks for organizations is the transition from an AI-based interaction to live agent assistance. When…
Read MoreIFS FSM 6: Delivering a superior experience….to everyone!
With the imminent arrival of the latest version of our industry leading field service management solution, IFS FSM 6, I…
Read MoreThe Emergence of Artificial Intelligence within Customer Service
Artificial intelligence has the potential to transform the contact center industry. Much of the conversation has centered on chatbots or…
Read MoreCan an AI chatbot deliver great customer service?
Customer service is a people-focused business, and according to the Harvard Business Review, there are elements of service that are…
Read MoreCustomer Service Week: The IFS customer perspective
In recent years, the service industry has seen massive change with disruptive technology and higher customer expectations, but one thing…
Read MoreCRM + FSM = A 360 Degree View of the Customer
CRM and FSM must work together. Why? Because together they give your business a 360 Degree view of your customer…
Read MoreAI, innovation and working with our customers: IFS’s future
Technology doesn’t stand still, and neither do we. In this session, we hear the latest on AI from IFS labs; how user groups are help each other – and us – get better, and how Shawcor is trnafroming its approach to business.
Read MoreIFS World Conference 2018: Focus on customer success
IFS innovations are only meaningful when they make your business better. In this session we hear from IFS partners, customers on staff about how we’re making people’s businesses better.
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