As products themselves become mere commodities, we need to differentiate ourselves through services. And that is more difficult than it sounds, particularly in complex business-t0-business service management settings. Nor is it a simple matter in consumer-facing environments where customers have become accustomed to the convenience of interaction via simplified digital channels.
In this month’s IFS Radio Network interview session, IFS Global Industry Director Stewart Hill, who looks after the service management industry, shares some mind-blowing insights for how the right enterprise service management technology can be used to improve the customer experience and simultaneously drive profits and new sales. Whether you deliver service through a fleet of mobile service technicians, in a depot or in some other environment, this podcast is for you.
So are you ready to explore the next frontier of service delivery? Then slap on those earbuds, hit play, and find out where your service operation needs to go in the months and years to come!