| | Estimated reading time: 4 minutes | Business Transformation, Customer Experience, Moment of Service
Customer feedback, business transformation and achieving frictionless time to value

Feedback provides organizations with rich insight into what business changes should become a priority, and why. Tom Gregory, VP Customer…

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| | Estimated reading time: 5 minutes | Customer Experience, Energy, Utilities & Resources
Utilities: The seismic shift in customer engagement

Historically, utilities equated exemplary customer experiences with delivering a safe and reliable service (electricity, gas, water). Yet as the industry…

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| | Estimated reading time: 4 minutes | Customer, Digital Transformation, Product and Innovation
Voice of the Customer: the foundation to business transformation success

12 months after the acquisition of award-winning feedback platform, Customerville, the IFS team take a step back to review how…

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| | Estimated reading time: 4 minutes | Creativity & Innovation, EAM Enterprise Asset Management
What a Moment of Service™ looks like – IFS is recognized as one of Gartner Peer Insights 2022 Top Customer Choices for EAM

The customers have spoken. IFS is thrilled to announce that we have once again been recognized as a Gartner Peer…

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| | Estimated reading time: 6 minutes | Energy, Utilities & Resources
How technology helps utilities serve the planet AND their customers

We are all global citizens who love our planet and rely upon electricity and fuel to power our lives. We…

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| | Estimated reading time: 3 minutes | Brand, Business Agility, Business Technology, Cloud, Events, IFS Cloud, Just For Fun, Moment of Service
IFS Unleashed: your IFS experience starts here

In 2019, more than 1700 attendees took time out to attend our world conference. In 2022, the world is thankfully…

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| | Estimated reading time: 4 minutes | Business Technology, Customer, Customer Engagement, Moment of Service
IFS Customer Success team blog: Antonio Serrano García

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Antonio Serrano…

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| | Estimated reading time: 6 minutes | Business Technology, Cloud, Energy, Utilities & Resources, IFS Cloud, Sustainability
ENERGY, UTILITIES, AND RESOURCES INDUSTRY PREDICTIONS 2022: BETTER INFRASTRUCTURE & SUPPORT FOR CUSTOMERS AND OUR PLANET

PREDICTION 1: By 2050, on our current path, the world’s global carbon emissions will fall 60% short of our net…

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| | Estimated reading time: 5 minutes | Business Agility, Business Technology, Cloud, Energy, Utilities & Resources, Moment of Service, Partner
CONNECTING EXPERIENCES AND DELIVERING THE MOMENT OF SERVICE™ FOR A CONNECTED WORLD 

Now more than ever, we see a significant shift in the operating models across organizations, mainly when delivering service and…

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| | Estimated reading time: 6 minutes | Brand, Customer
IFS Customer Success team blog: Nicolas Bergeron 

IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Nicolas Bergeron, Global Senior Director for IFS…

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| | Estimated reading time: 5 minutes | Energy, Utilities & Resources
Customer Communication and Engagement Initiative at Memphis Light Gas & Water

As the nation’s largest three-service municipal utility, Memphis Light, Gas and Water (MLGW) serves more than 429,000 customers across multiple…

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| | Estimated reading time: 4 minutes | Business Agility, Business Technology, Cloud, Customer, Customer Engagement, Digital Transformation, Moment of Service, Research
58 Percent of Consumers Share Poor Experiences with their Network

The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…

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