Feedback provides organizations with rich insight into what business changes should become a priority, and why. Tom Gregory, VP Customer…
Read MoreCustomer feedback, business transformation and achieving frictionless time to value
Utilities: The seismic shift in customer engagement
Historically, utilities equated exemplary customer experiences with delivering a safe and reliable service (electricity, gas, water). Yet as the industry…
Read MoreVoice of the Customer: the foundation to business transformation success
12 months after the acquisition of award-winning feedback platform, Customerville, the IFS team take a step back to review how…
Read MoreWhat a Moment of Service™ looks like – IFS is recognized as one of Gartner Peer Insights 2022 Top Customer Choices for EAM
The customers have spoken. IFS is thrilled to announce that we have once again been recognized as a Gartner Peer…
Read MoreHow technology helps utilities serve the planet AND their customers
We are all global citizens who love our planet and rely upon electricity and fuel to power our lives. We…
Read MoreIFS Unleashed: your IFS experience starts here
In 2019, more than 1700 attendees took time out to attend our world conference. In 2022, the world is thankfully…
Read MoreIFS Customer Success team blog: Antonio Serrano García
IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Antonio Serrano…
Read MoreENERGY, UTILITIES, AND RESOURCES INDUSTRY PREDICTIONS 2022: BETTER INFRASTRUCTURE & SUPPORT FOR CUSTOMERS AND OUR PLANET
PREDICTION 1: By 2050, on our current path, the world’s global carbon emissions will fall 60% short of our net…
Read MoreCONNECTING EXPERIENCES AND DELIVERING THE MOMENT OF SERVICE™ FOR A CONNECTED WORLD
Now more than ever, we see a significant shift in the operating models across organizations, mainly when delivering service and…
Read MoreIFS Customer Success team blog: Nicolas Bergeron
IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Nicolas Bergeron, Global Senior Director for IFS…
Read MoreCustomer Communication and Engagement Initiative at Memphis Light Gas & Water
As the nation’s largest three-service municipal utility, Memphis Light, Gas and Water (MLGW) serves more than 429,000 customers across multiple…
Read More58 Percent of Consumers Share Poor Experiences with their Network
The ramifications for companies that fail at the moment of service are significant. A quarter of consumers say they would abandon a brand after just one…
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