Managing rapid and substantial change is one of the toughest challenges for any business. In recent years, global events from…
Read MoreMaximizing Customer Value with IFS Solutions through Microsoft Commercial Marketplace
What Does a Great Employee Service Experience Involve?
Employee service experience encompasses the various interactions employees have with the services and support provided by their company. This includes…
Read MoreCustomer Interview: How Konica Minolta plan to transform Field Service Management with IFS
Konica Minolta currently have around two million customers in 150 countries. The company is a leading provider of digital workplace…
Read More8 customer-centric KPIs for IT
The success of any IT department is largely dependent on its ability to deliver value to its customers. The traditional…
Read MoreWhy Employee Experience is Important
With employee disengagement costing the global economy $7.8 trillion, it’s a problem that businesses can’t simply ignore. So, it’s no…
Read MoreWhy You Should Go for Low-code ESM Solutions for a Better Service Experience
Are you looking to expand enterprise service management (ESM) capabilities in your business? As companies sought solutions to their most…
Read MoreBusiness transformation: making the right technology choices to reduce customer risk
Chief executives in all sectors face having to move their business away from traditional product-based revenue streams to new, innovative…
Read MoreCustomer feedback, business transformation and achieving frictionless time to value
Feedback provides organizations with rich insight into what business changes should become a priority, and why. Tom Gregory, VP Customer…
Read MoreUtilities: The seismic shift in customer engagement
Historically, utilities equated exemplary customer experiences with delivering a safe and reliable service (electricity, gas, water). Yet as the industry…
Read MoreVoice of the Customer: the foundation to business transformation success
12 months after the acquisition of award-winning feedback platform, Customerville, the IFS team take a step back to review how…
Read MoreWhat a Moment of Service™ looks like – IFS is recognized as 2022 Gartner Peer Insights Customer Choice for EAM
The customers have spoken. IFS is thrilled to announce that we have once again been recognized as a Gartner Peer…
Read MoreHow technology helps utilities serve the planet AND their customers
We are all global citizens who love our planet and rely upon electricity and fuel to power our lives. We…
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