Over 1 billion people travel internationally each year – approximately 15 percent of the global population – and they spend…
Read MoreThe travel retail experience and the journey to the future
The energy and utility sectors must stay close to customers to find out what is going on
Energiforum is an opportunity for IFS customers in the energy and utilities industry to meet, exchange ideas and hear about…
Read MoreKnowing Your Customers is The New Black
In our previous retail blog posts, we have discussed the need for speed as an accelerator for most businesses. One…
Read MoreEmployees are Good – Customers are Great!
Great innovations doesn’t necessarily translate into large investments. More importantly is a clever design that exactly solves a certain problem. That’s why the creativity process needs knowledge and inspiration from your customers and stakeholders. The problem however is to get the information from the customer of exactly how they work and what their challenges are. You normally don’t get such information in a conference room with a Danish pastry and a cup of coffee. You have to look elsewhere.
Read MoreIs Your Business Truly Service-Centric? 7 Signs You’re Walking the Talk
In recent years, I’ve heard more and more companies describe themselves as “service centric.” It’s become almost a default phrase,…
Read MoreEnhancing Sustainable Field Service Operations Today
When we talk about sustainability, we often overlook the impact of how we deliver services. For service organizations, the collective…
Read MoreService at the Speed of Conversation: Transforming Field Service with Industrial AI
AI has taken the world by storm, touching nearly every aspect of our lives, however at IFS, we are pioneering…
Read MoreAccelerating Digital Maturity in the Construction & Engineering Industry: A Comprehensive Guide
In terms of digital maturity, the construction industry is lagging behind adjacent sectors. In fact, the #2 top goal for…
Read MoreHow Bridging the Service and Asset Management Gap Transforms Medical Device Manufacturing
In the highly regulated and fast-evolving medical device manufacturing industry, managing the entire lifecycle of specialized equipment—from design and manufacturing…
Read MoreThe Telecom Revolution: Five Trends for 2025 That Will Shape the Future
The telecommunications industry stands at the crossroads of innovation and transformation. As technologies such as 5G, AI, and edge computing…
Read MoreService at the Speed of Conversation: IFS Service Industry Predictions 2025
A year on from our last Service Industry projections, Artificial Intelligence (AI), and now increasingly agentic AI, continue to drive…
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