In our previous retail blog posts, we have discussed the need for speed as an accelerator for most businesses. One…
Read MoreKnowing Your Customers is The New Black
Employees are Good – Customers are Great!
Great innovations doesn’t necessarily translate into large investments. More importantly is a clever design that exactly solves a certain problem. That’s why the creativity process needs knowledge and inspiration from your customers and stakeholders. The problem however is to get the information from the customer of exactly how they work and what their challenges are. You normally don’t get such information in a conference room with a Danish pastry and a cup of coffee. You have to look elsewhere.
Read MoreIFS Field Service Predictions: 4 Themes That Will Define the Service Landscape in 2024
2023 brought with it new trends to interpret, fresh challenges to navigate, and, of course, lessons to learn. In 2024,…
Read More2024 Telecommunications Industry Predictions
The telecommunication industry is undergoing a rapid transformation as new technologies, customer demands, and competitive pressures reshape the market landscape….
Read MoreIFS Predictions 2024: AI will revolutionize Service, driving altogether new, smarter use cases: Five Significant AI-fueled Service Trends
As generative Artificial Intelligence (AI) and machine learning pervade more and more operations and processes across the service sector, Mark…
Read MoreThe Human Element in AI: Enhancing Field Service Dispatch for Maximum Impact
Scheduling service technicians efficiently poses a significant challenge for many companies today. With high volumes of jobs and resources, customer…
Read MoreWhy Service Life-Cycle Management Is Vital for Asset-Centric Services
Organizations today face increasing challenges due to complex workflow systems, asynchronous data, and disconnected workforces. On top of this, businesses…
Read MoreWhat is a ‘Service Visionary’ (And Why Should the C-Suite Take Note)?
This year, IFS and Hot Topics partnered to launch an exciting new initiative called the Service Visionaries Top 100. If…
Read MoreFriend or Foe – AI could Fuel the Utility of the Future
Generative AI heralds the arrival of powerful new algorithms capable of generating text, images, computer code and even modelling new…
Read MoreMastering Service Life Cycle Management: Key Strategies for Manufacturing Success
In a recent webinar, Marne Martin, the Chief Strategy Officer at IFS, explored Service Life Cycle Management and why it…
Read MoreA People-Centric Guide to Enterprise Service Management (ESM)
With Enterprise Service Management (ESM), organizations can streamline their service delivery processes, improve customer satisfaction, and foster a culture of…
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