| | Estimated reading time: 3 minutes | Retail
The travel retail experience and the journey to the future
Dubai duty free shopping

Over 1 billion people travel internationally each year – approximately 15 percent of the global population – and they spend…

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| | Estimated reading time: 2 minutes | Energy, Utilities & Resources
The energy and utility sectors must stay close to customers to find out what is going on
energy and utilities industry

Energiforum is an opportunity for IFS customers in the energy and utilities industry to meet, exchange ideas and hear about…

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| | Estimated reading time: 5 minutes | Retail
Knowing Your Customers is The New Black

In our previous retail blog posts, we have discussed the need for speed as an accelerator for most businesses. One…

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| | Estimated reading time: 2 minutes | Business Technology
The Difference Between Usability and User Experience

In software a good user experience requires excellent usability. On top of that it also needs an appealing visual design, high quality, good performance. But most importantly it needs “it”. The “it” that creates the “must have” and “love to use” desires.

And therein lays the problem. What really is “it”? How could we describe what we are looking for?

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| | Estimated reading time: 2 minutes | Creativity & Innovation
Employees are Good – Customers are Great!

Great innovations doesn’t necessarily translate into large investments. More importantly is a clever design that exactly solves a certain problem. That’s why the creativity process needs knowledge and inspiration from your customers and stakeholders. The problem however is to get the information from the customer of exactly how they work and what their challenges are. You normally don’t get such information in a conference room with a Danish pastry and a cup of coffee. You have to look elsewhere.

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| | Estimated reading time: 4 minutes | Business Transformation, Service Management
Is Your Business Truly Service-Centric? 7 Signs You’re Walking the Talk
Woman using a tablet to assess service operations on a factory floor, illustrating the journey toward service-centric.

In recent years, I’ve heard more and more companies describe themselves as “service centric.” It’s become almost a default phrase,…

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| | Estimated reading time: 4 minutes | Field Service Management, Sustainability
Enhancing Sustainable Field Service Operations Today

When we talk about sustainability, we often overlook the impact of how we deliver services. For service organizations, the collective…

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| | Estimated reading time: 4 minutes | Digital Transformation, Field Service Management, Industrial AI
Service at the Speed of Conversation: Transforming Field Service with Industrial AI
Nighttime cityscape with colorful streaks of light illustrating speed, digital connectivity, and Industrial AI innovation.

AI has taken the world by storm, touching nearly every aspect of our lives, however at IFS, we are pioneering…

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| | Estimated reading time: 6 minutes | Construction & Engineering, Customer, Digital Transformation, ERP Enterprise Resource Planning, IFS Cloud, Industrial AI
Accelerating Digital Maturity in the Construction & Engineering Industry: A Comprehensive Guide

In terms of digital maturity, the construction industry is lagging behind adjacent sectors. In fact, the #2 top goal for…

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| | Estimated reading time: 2 minutes | IFS Cloud, Industrial AI, Manufacturing, Service Management
How Bridging the Service and Asset Management Gap Transforms Medical Device Manufacturing

In the highly regulated and fast-evolving medical device manufacturing industry, managing the entire lifecycle of specialized equipment—from design and manufacturing…

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| | Estimated reading time: 6 minutes | AI, Industry Predictions, Technology, Telco
The Telecom Revolution: Five Trends for 2025 That Will Shape the Future

The telecommunications industry stands at the crossroads of innovation and transformation. As technologies such as 5G, AI, and edge computing…

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| | Estimated reading time: 7 minutes | AI, Industry Predictions, Service
Service at the Speed of Conversation: IFS Service Industry Predictions 2025

A year on from our last Service Industry projections, Artificial Intelligence (AI), and now increasingly agentic AI, continue to drive…

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