There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s…
Read MoreWant to Attain Happiness? Then Pursue Connectedness and Service – an ESM Perspective
Building Trust With Every Moment of Service
Is your tech delivering moments of service that your customers love? Or is it silently destroying your brand reputation just…
Read More6 automation trends you need to know for 2022
2022 will be the year of hyperautomation—organizations using automation tech everywhere they can to shift routine workloads off people and…
Read MoreHow IFS assyst customers are leveraging ESM to gain an unfair advantage
Our customers always tell us that speed and agility are the keys to success. They need to operate and adapt…
Read MoreWithin 10 years, 70% of value created by organizations will be digitally enabled
When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he…
Read MoreHow ESM helps with Post Merger Integration (PMI)
Despite the Covid-19 pandemic, mergers and acquisitions are up. In the year leading up to June 30th, 2021, there were…
Read MoreIFS assyst named a Leader in Enterprise Service Management
The Forrester WaveTM: Enterprise Service Management, Q4 2021 evaluates the 15 most significant Enterprise Service Management (ESM) vendors across a…
Read MoreAll you need to know about IFS assyst 11.4
At IFS, we’re incredibly excited to be announcing the latest version of our popular enterprise service management (ESM) platform: IFS assyst. This…
Read MoreQ&A: Will construction companies be able to keep pace with demand?
In this Q&A, Kenny Ingram, construction and contracting industry expert and Global Industry Director at IFS, answers questions on whether…
Read MoreCollaborate and engage across the service lifecycle in IFS Applications 10
Keeping customers means staying close to customers. IFS Applications 10 brings three new tools for keeping engagement tight, connected and continuous.
Read MoreQ&A: How to generate revenue across the total asset lifecycle
By taking on service and asset management, construction and contracting companies can generate revenue across the total asset lifecycle. In…
Read MoreThe UK Smart Meter Programme: Meeting the challenges in an evolving market
In the UK, our government has told energy suppliers that they must install smart gas and electricity meters in every…
Read More
