| | Estimated reading time: 15 minutes | assyst Blog
What is ITSM? | IT Service Management Explained | ITSM Vs ITIL
What is ITSM? | IT Service Management Explained | ITSM Vs ITIL

ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an…

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| | Estimated reading time: 14 minutes | assyst Blog
What is IT Asset Management? (ITAM)
What is IT Asset Management? (ITAM)

IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management…

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| | Estimated reading time: 6 minutes | assyst Blog
The beginning of an end-to-end service industry
The beginning of an end-to-end service industry

A successful business is always looking to enhance how it delivers services, both to its customers and workforce alike. But…

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| | Estimated reading time: 3 minutes | assyst Blog
What’s new in IFS assyst 11.5?
What’s new in IFS assyst 11.5?

Earlier this month, we excitedly announced the go-live of the latest IFS assyst release, 11.5. This newest version of our…

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| | Estimated reading time: 2 minutes | assyst Blog
IFS assyst named a winner for the 2022 Sales and Marketing Technology Awards
IFS assyst named a winner for the 2022 Sales and Marketing Technology Awards

We’re pleased to share that IFS assyst is named as a winner at this year’s Sales and Marketing Technology Award,…

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| | Estimated reading time: 14 minutes | assyst Blog
What is an IT ticketing system (and how to find the best one)?
What is an IT ticketing system (and how to find the best one)?

What is an IT ticketing system? An IT ticketing system enables IT helpdesk or support teams to easily receive and…

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| | Estimated reading time: 13 minutes | assyst Blog
What is IT Governance (ITG) and why does it matter?
What is IT Governance (ITG) and why does it matter?

What is IT Governance? IT governance (ITG) is the process of managing and controlling key IT capability decisions to improve…

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| | Estimated reading time: 30 minutes | assyst Blog
8 Big IT Service Desk Challenges…and How to Use ITSM to Solve Them

Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them….

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| | Estimated reading time: 5 minutes | assyst Blog
Plan for a successful ITIL implementation
Plan for a successful ITIL implementation

ITIL (Information Technology Infrastructure Library) is one of the most popular frameworks for ITSM and is a set of guidance…

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| | Estimated reading time: 4 minutes | assyst Blog
Re-Live SITS 2022 (The Service Desk and IT Support Show)
Re-Live SITS 2022 (The Service Desk and IT Support Show)

At long last, SITS (The Service Desk and IT Support Show) opened their doors for a great 2-day show.

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| | Estimated reading time: 5 minutes | assyst Blog
6 tips to improve your ITOM strategy
6 tips to improve your ITOM strategy

According to Gartner’s latest survey, 74% of technology investments are funded by business units outside of IT. 5m read

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| | Estimated reading time: 4 minutes | assyst Blog
Taming the challenges of facility management
Taming the challenges of facility management

Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams…

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