IT incident management is an ITSM process that is used to resolve IT service disruptions and get interrupted services up…
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ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an…
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IT Asset Management (ITAM) is the process of overseeing the complete lifecycle of an organization’s IT assets. IT Asset Management…
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A successful business is always looking to enhance how it delivers services, both to its customers and workforce alike. But…
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Earlier this month, we excitedly announced the go-live of the latest IFS assyst release, 11.5. This newest version of our…
Read MoreIFS assyst named a winner for the 2022 Sales and Marketing Technology Awards
We’re pleased to share that IFS assyst is named as a winner at this year’s Sales and Marketing Technology Award,…
Read MoreWhat is an IT ticketing system (and how to find the best one)?
What is an IT ticketing system? An IT ticketing system enables IT helpdesk or support teams to easily receive and…
Read MoreWhat is IT Governance (ITG) and why does it matter?
What is IT Governance? IT governance (ITG) is the process of managing and controlling key IT capability decisions to improve…
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Executive Summary In this digital whitepaper, we look at the challenges service desk managers face and the trends behind them….
Read MorePlan for a successful ITIL implementation
ITIL (Information Technology Infrastructure Library) is one of the most popular frameworks for ITSM and is a set of guidance…
Read MoreRe-Live SITS 2022 (The Service Desk and IT Support Show)
At long last, SITS (The Service Desk and IT Support Show) opened their doors for a great 2-day show.
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According to Gartner’s latest survey, 74% of technology investments are funded by business units outside of IT. 5m read
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