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The Forrester WaveTM: Enterprise Service Management, Q4 2021 evaluates the 15 most significant Enterprise Service Management (ESM) vendors across a set of 22 criterion. IFS assyst is named a Leader in the ESM space.

If you’re thinking about changing your service management provider, this impartial analyst report is a great tool to help you make a confident decision.

In the Forrester Wave, IFS assyst received the highest possible scores in

  • Product Vision – The value proposition and how IFS assyst continues to anticipate and meet evolving customer needs as ESM demands expand to cover more use cases across industry sectors and business functions.
  • Commercial Model – Pricing strategy, structure and transparency—and how this enables aggressive market adoption of ESM.
  • Partner Ecosystem – Size and strength of partner network for implementation, support, and customer success.

We believe these reflect our strategic focus on product simplicity, a uniquely simple pricing model (making it easier to do business with us), and an extensive partner network which accelerates delivery. Everything we do is geared towards bringing rapid value to customers—so that you can enjoy the transformation benefits of ESM in weeks, not months.

ESM is changing work with the democratization of service management

In the report, Forrester says, “ESM continues to redefine how organization accomplish work, increasing formalization and predictability. Over the course of the pandemic, ESM platforms have enjoyed a surge in usage, as they’ve moved quickly to help organizations manage remote environments as well as facilitate complex processes such as return-to-office initiatives. ESM continues to make inroads across functions in adopting organizations, moving far beyond HR and facilities.”

Where traditional ITSM is about supporting IT service delivery and support use cases, ESM expands the scope to empower service owners in every team across your organization: HR, Facilities Management, Finance, Marketing, Sales, Admin, Travel, and more. IFS assyst makes it easy for every team to create new digital services and service experiences, powered by drag-and-drop workflow automation that anyone can use. This is the democratization of service management.

The key to success in ESM is speed and simplicity. We emphasise simplicity because technical complexity and the need for coding are barriers to adoption of service automation beyond the IT department. IFS assyst puts automation within reach of everybody by eliminating the need for pre-existing technical skills or heavy-weight training programs.

ESM success relies on a connected service ecosystem

Quick integration is key to enabling rapid automation of processes that flow across the systems in your organization to create value—like ERP, CRM, Enterprise Asset Management, and other enterprise platforms. IFS assyst’s unique iPaaS integrations hub (powered by ready-to-use connectors) makes it quick to connect IFS assyst with your systems so that you can create, control, and optimize all your service automations in one place. These connectors, combined with native integration between IFS assyst ESM and our ERP, CRM, EAM, and FSM products, mean customers can automate more use cases, more quickly. More value in less time.

In the report, Forrester say, “IFS is pursuing a unique vision of bringing together ERP, CRM, and ESM onto one platform. Its stated goals are to automate digital outcomes and build a foundation for an ‘autonomous enterprise’. Its roadmap includes a simple, universal licensing model to encourage cross-product adoption.”

We believe that IFS assyst being named a Leader in this Wave evaluation validates our strategic focus on delivering powerful yet simple ESM technology that customers can adopt and use in every corner of the organization. Simple to buy. Simple to set up. Simple to use. Simple to integrate.

Forrester say, “The IFS platform distinguishes itself with a broad set of non-IT modules (e.g., HR and facilities) that are now part of a much wider ERP ecosystem with deep vertical coverage.”

We think technology should enable organizations, not hinder them. We think everyone should have access to simple automation technology that makes life easier—and enables people to spend time on work that’s more creative and fulfilling. We think ESM is a critical part of the formula for the business transformation that is essential to building a modern, market-leading organization.

Think about what your organization would look like if the day-to-day operational tasks that stood in the way of your priority projects were fully automated. Think about how that would accelerate your organization on its path to leading in your market.

If you’re thinking about buying a new service management solution, this report is an essential tool. Read the full report here:

Get the Forrester Wave report:

forrester wave report


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