The Service Value Chain is the operating model for ITIL 4. But what does this really mean? We look at…
Read MoreConfused About the ITIL 4 Service Value Chain?
Service Management in IFS Cloud: Service Program Management
Service Program Management provides our customers with an interactive hub to manage all service requests. Providing a seamless user experience…
Read More6 Steps for Consolidating Multiple ITSM Tools
Within 10 years, 70% of value created by organizations will be digitally enabled
When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he…
Read More3 questions CIOs should be asking their I&O teams…but probably aren’t
In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can…
Read MoreWhat is AITSM?
Continuous Improvement and the Importance of a Growth Mindset
If you’re struggling to drive continual service improvement, it may be because there are cultural barriers to overcome.
Read MoreService Management in IFS Cloud: Service Object 360
Service Object 360 is a page designed for call takers, dispatchers, and others to get a comprehensive view of the…
Read MoreFood and Beverage Manufacturing – Turning planning and forecasting to your advantage
In my previous blog I looked at the challenges of planning and forecasting in today’s fast-paced food and beverage manufacturing…
Read MoreService Management in IFS Cloud: Remote Assistance
Remote Assistance provides technicians with instant access to experts who can help them resolve problems they encounter while working in…
Read MoreService City – creating a service-driven community at IFS Unleashed
Times of change, challenge, and growth IFS has come a long way over the last three years. Not only have…
Read MoreService Management in IFS Cloud: Service Catalog
Service Catalog is an integral part of your field service infrastructure. It allows you to standardize and simplify your service…
Read More
