For many service desks, First Call Resolution (FCR) is the “holy grail” of metrics, but should it be? Like any…
Read MoreWhat’s Wrong with the First Call Resolution Metric?
How to Quick-Start Proactive Problem Management
No matter how efficient your incident management process, you will always have more incidents than you can handle—until you get…
Read MoreITSM HACK #4: 7 deadly sins of IT Governance
Information technology permeates every aspect of the business, so leaving it unchecked can be detrimental to an organization’s success. This…
Read MoreCloud-Native Mindset for Digital Transformation…
Just starting your digital transformation journey? Haven’t heard of Cloud Native? Cloud native capabilities increase your company’s innovation output and…
Read MoreThe Resilient Utility: Managing operational risks and workforce limitations
This blog series by IFS explores the 2022 Gartner Market Guide for Mobile Workforce Management Software for Utilities (published by…
Read MoreITSM HACK #2: 4 Tips for Driving Self-Service Adoption
So, you’ve just implemented a new self-service platform for your employees. But so far, it’s only been gathering dust as…
Read MoreThe beginning of an end-to-end service industry
A successful business is always looking to enhance how it delivers services, both to its customers and workforce alike. But…
Read MoreIFS Unleashed: Why we’re a Sponsor at Miami
For more than two decades, Astra and Canyon Technologies coexisted independently as IFS partners. Last year, the organizations merged, creating…
Read More7 Real-World IT Cost-Cutting Mistakes You Need to Avoid
For organizations, eliminating unnecessary costs should be second nature. This applies across all business functions, especially in IT. Savvy CIOs…
Read MoreWhat is IT Governance (ITG) and why does it matter?
What is IT Governance? IT governance (ITG) is the process of managing and controlling key IT capability decisions to improve…
Read MoreWhat is IT Operations Automation and what are its top benefits?
What is IT operations automation? IT operations automation refers to the system that enables the execution of key processes without…
Read MoreWhat a Moment of Service™ looks like – IFS is recognized as 2022 Gartner Peer Insights Customer Choice for EAM
The customers have spoken. IFS is thrilled to announce that we have once again been recognized as a Gartner Peer…
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