ITIL has emerged as a globally recognized and widely adopted framework, empowering businesses to streamline their IT Service Management (ITSM)…
Read MoreIs your ITSM tool ITIL-ready?
7 secrets to getting digital transformation right
Why is digital transformation so difficult? Digital transformation… the phrase that evokes images of streamlined processes, increased efficiency, and a…
Read MoreHow ESM breaks business silos
Imagine an orchestra where each musician plays their instrument flawlessly but without coordination or synchronization. The result would be a…
Read MoreWhat is risk management in ITIL?
What is risk management? Risk management is a systematic process of identifying, assessing, prioritizing, and mitigating potential risks within an…
Read MoreOsca and IFS assyst at SITS 2023 (The Service Desk and IT Support Show)
One of Europe’s leading exhibitions and conferences for ITSM, service desk, and IT support professionals made a comeback last week…
Read MoreHaving a blast at SupportWorld Live 2023
We’re thrilled to have returned to the great show that is SupportWorld Live (SWL). Gathering the IT service and support…
Read MoreTop 5 features to look for in an ESM system
Are you tired of juggling multiple service requests, departments, and vendors, all while trying to maintain a positive customer experience?…
Read MoreHow ESM supports your distributed workforce
Even with the call to return to the office, distributed teams have continued to grow in the past couple of…
Read More6 tell-tale signs of burnout in your IT team (and what you can do about it)
Are you constantly troubleshooting, coding, and developing new systems? If so, you’re not alone – the IT industry is essential…
Read MoreWhat’s the deal with ITOM and DevOps?
As technology continues to evolve at an unprecedented pace with increasing complexity, the importance of ITOM and DevOps cannot be…
Read MoreWhat is ITIL service catalog management?
What is ITIL service catalog management? ITIL service catalog management refers to the process of creating, maintaining, and continually updating…
Read More7 tips on overcoming resistance to change
Whether it’s a new job, a new relationship, or a new routine, change can be both exciting and challenging. It’s…
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