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Enterprise Service Management is about applying a service-oriented business model to the way your organization works internally. It is an operational…
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At long last, SITS (The Service Desk and IT Support Show) opened their doors for a great 2-day show.
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According to Gartner’s latest survey, 74% of technology investments are funded by business units outside of IT. 5m read
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Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams…
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The employee experience has never mattered more – and the pressure on HR teams to improve it has never been…
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There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s…
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