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Ensuring data is protected and secured is a given, but actually doing so can be a daunting challenge. As cyberattacks…
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What is IT operations management (ITOM)? IT operations management (ITOM) is a set of processes responsible for building, managing, and…
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IT incident management is an ITSM process that is used to resolve IT service disruptions and get interrupted services up…
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The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and…
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ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an…
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What is IT change management? Change management, or change enablement, is the process that helps you to effectively implement any…
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